Shipping Info

Shipping Schedule

Due to modified operations to ensure the healthy and safety of our fulfillment team, please allow up to five business days for order processing. Thank you for your patience and understanding.

At checkout, the shipping methods will show the week your shipment will delivered (we cannot guarantee a specific day, only what is shown). We will ship your order as soon as possible and your account will be updated via email with tracking information as soon as the status of your order changes.

We ship Monday through Friday and our packages are delivered Tuesday through Saturday—depending on the shipping destination, shipping method, and day and time of checkout. (We don’t deliver Sunday or Monday.)

Frozen Goods

We offer flat-rate shipping based on the zip code of your shipping destination -within the United States.

SHIPPING DESTINATIONSHIPPING COST
AL, AR, CT, DC, DE, FL, GA, IA, IL, IN, KS, KY, LA,
MA, MD, ME, MI, MN, MO, MS, NC, NH, NJ,
NY, OH, OK, PA, RI, SC, TN, VA, VT, WI, WV
$13
ND, NE, SD, TX$13 or $19
(determined by destination zip code at checkout)
AZ, CA, CO, ID, MT, NM, NV, OR, UT, WA, WY$19
AK, HI$50

You can order as little as 4 pints and as many as you like—and you still pay the same price per delivery.

Please allow up to five business days for order processing. We will ship your order as soon as possible and your account will be updated via email with tracking information as soon as the status of your order changes.

Frozen goods shipped via flat-rate shipping arrive 1 to 2 days after being shipped, depending on the shipping destination. (At checkout, we’ll tell you the week your package will be delivered.)

Dry Goods

We ship dry goods for free. Packages typically arrive within 2 to 7 business days after being shipped.

Service Area

We ship to all 50 United States and the District of Columbia, via FedEx. Unfortunately, we cannot ship to PO boxes.

Science

We pack frozen goods in an insulated shipping box with enough dry ice to keep the contents perfectly frozen well into the evening of the delivery date. It gets colder inside that box than it does in your freezer: -109.3°F.

Order Tracking

You’ll receive an email notification with tracking number when your order ships.

Transit Time

No frozen goods will be in transit more than 48 hours.

No Signature Required

We authorize FedEx to leave all packages at the shipping destination without a signature. That way, the recipient doesn’t have to be home to accept it, and frozen goods don’t melt during multiple delivery attempts, etc.

Surprise Gifts

Surprises are great—we love surprises!—but since you’re sending a perishable gift, you’ll want to make sure that the recipient is going to be home to open the package and put the contents in the freezer.

Receipts, pricing info, payment details, etc.

We don’t include payment or pricing information in outgoing shipments.

We also offer Gift Concierge Service year-round for quick and easy assistance if you’re thinking about sending in bulk or want to wow some clients (or try and land some new ones). Contact one of our Gift Concierges at gifts@jenis.com or 614-488-3224.

Gift Cards and such

We currently have two options:

  • Jeni’s Gift Cards, which can be purchased online or in our scoop shops.
  • Online Gift Certificates, which can only be purchased online and can be redeemed only online (they cannot be used in our scoop shops).

No alerts at this time.

FAQs

How do you ship ice cream?

We pack our frozen goods in an insulated shipping box with enough dry ice to keep the contents perfectly frozen well into the evening of the delivery date. It gets colder inside that box than it does in your freezer: -109.3°F.

How much does shipping cost?

We offer flat-rate shipping in the United States based on the zip code of your shipping destination.

SHIPPING DESTINATIONSHIPPING COST
AL, AR, CT, DC, DE, FL, GA, IA, IL, IN, KS, KY, LA,
MA, MD, ME, MI, MN, MO, MS, NC, NH, NJ,
NY, OH, OK, PA, RI, SC, TN, VA, VT, WI, WV
$13
ND, NE, SD, TX$13 or $19
(determined by destination zip code at checkout)
AZ, CA, CO, ID, MT, NM, NV, OR, UT, WA, WY$19
AK, HI$50

You can order as little as 4 pints and as many as you like—and you still pay the same price per delivery.

Please allow up to five business days for order processing. We will ship your order as soon as possible and your account will be updated via email with tracking information as soon as the status of your order changes.

Frozen goods shipped via flat-rate shipping arrive 1 to 2 days after being shipped, depending on the shipping destination. (At checkout, we’ll tell you the week your package will be delivered.)

Where all can you ship? Do you deliver to the West Coast?

We ship to all 50 United States and the District of Columbia, via FedEx.

We do not ship internationally at this time, sorry.

Which days of the week can your ice cream be delivered?

Our ice cream can be delivered every day of the week except for Sunday and Monday, though not all shipping destinations are eligible for Saturday delivery.

Is there a minimum order?

Yes, there’s a four pint minimum per order. But, remember, with our flat rate shipping you can order as much as you like and pay the same price to ship whether it’s four pints or 20. Also, any item other than our frozen goods ship free!