Due to severe weather FedEx is experiencing service delays and extreme outages in the Northeast. If your ice cream is supposed to head that direction your order will be held until the coast is clear. Once we receive the green light from FedEx, we will ship any affected orders. Your account will be updated via email with tracking information as the status of your order changes. If you have any questions or concerns, please contact our customer service advocates at 614-488-3224 or firstname.lastname@example.org. We apologize for the inconvenience and thank you for your patience and understanding.