It’s not business as usual

Due to the global COVID-19 pandemic, we have modified operations across Jeni’s in several ways to protect the health and safety of our employees, customers, and communities. Because of these changes, you may find that your Jeni’s experience is a little different than you are used to. We apologize for any inconvenience and ask for your patience and understanding—please bear with us.

See below for some recent changes 👇

Scoop Shops

The majority of our scoop shops are open to walkup traffic with contactless service and modified operations, but business hours vary per location. Please call your neighborhood shop to make sure it is open.

Our team is working tirelessly to keep our shops safe. But we can’t do it alone and we need you to do your part. Masks are required to enter our scoop shops—for the safety of our team and you.

We have modified our service and operations in the following ways:

  • Masks are required to enter—please help to protect our team
  • No flavor sampling
  • No cash payments
  • All cones will be served upside down in a bowl

Finally, we ask that you keep an appropriate distance from your fellow customers.

Pickup and local delivery can be ordered in advance via or our local delivery app (search “Jeni’s” in the app store). If you live within 5 miles of a scoop shop, this is the fastest and cheapest way to get pints delivered—and delivery is always free when you order four or more pints.

Note: Due to a COVID-19-related carbon dioxide shortage in the US, we are currently unable to obtain enough dry ice to offer it in our shops. We apologize profusely for the inconvenience, particularly for anybody traveling.

If you don’t see a flavor you are looking for, it’s currently unavailable or out of stock, sorry!

Shipping from

There is a four-pint minimum per order—each shipment needs to have at least four pints.

Please allow up to five business days for order processing. At checkout, the shipping methods will show the week your shipment will delivered (we cannot guarantee a specific day, only what is shown). We will ship your order as soon as possible and your account will be updated via email with tracking information as soon as the status of your order changes.

We are currently not offering priority overnight service.

If you don’t see a flavor you are looking for, it’s currently unavailable or out of stock, sorry!

Holiday Shipping Schedule

Update: 12/28

We have reached full capacity for holiday shipping (please see Holiday Shipping Schedule below).

If you place an order now, the earliest possible delivery date will be the week of 1/25—and in some areas, not until the week of 2/5.

Two great ways you can still win the holidays: A Pint Club subscription with downloadable gift notice or an e-gift card.

Holiday Shipping Schedule

If you’re looking to send Jeni’s as a gift, please know that spots are limited to get ice cream delivered before the holidays.

Due to a confluence of COVID-related factors—modified operations for the safety of our fulfillment teams, FedEx capacity constraints, and a national dry-ice shortage tied to distribution of the vaccine—we expect to receive more orders than we can ship each week.

We encourage you to order as soon as you can to reserve your spot.

At checkout, you’ll find the following holiday pre-order options:

  • Pre-order: Delivery the week of 11/16
  • Pre-order: Delivery the week of 11/23
  • Pre-order: Delivery the week of 11/30
  • Pre-order: Delivery the week of 12/7
  • Pre-order: Delivery the week of 12/14
  • Pre-order: Delivery the week of 12/21
  • Pre-order: Delivery the week of 12/28

If you don’t see any of the above options at checkout, we have reached capacity and delivery during that week is no longer available.

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Bulk Orders

Please allow up to two weeks of processing time before your orders ship.