Contact Us

General Inquiries & Customer Service

For customer service related to online home delivery orders or other general inquires, please contact us using one of the methods below. Support is available Monday through Friday, between 9:00 a.m. and 5:00 p.m. (EST).

Holiday Schedule 2019

For advance planning, please be advised our offices will be closed on the following dates:
5/27 Memorial Day
7/4 Independence Day
9/2 Labor Day
11/28 Thanksgiving
11/29 Day after Thanksgiving
12/24 Christmas Eve
12/25 Christmas Day

Orders placed online during closed hours will be processed on the next open business day.

401 N Front St Ste 300
Columbus, OH 43215
Live Chat:


If you’re an existing wholesale customer looking to place an order, please contact your sales coordinator at 614-407-1400. Support is available Monday through Friday, between 9:00 a.m. and 5:00 p.m. (EST).

If you’re an existing wholesale customer looking to have us at one of your store-wide events, please complete a Retailer Event Request Form.

If you’re interested in carrying Jeni’s at your retail location, please connect with us through the email address below.


Events & Catering

Weddings, birthdays, anniversaries, holidays, garden parties, bachelorette outings, cocktail-hour meet-and-greets. From not-on-our-shop-menu items to party packages with our Street Treats Truck, we have you covered.

If you’re interested in having Jeni’s at your event, please complete an Event Request Form.

Completing the form does not guarantee booking. A Jeni’s representative will follow up with you within 24 hours of your request. For pricing inquiries email


Jeni’s has a long history of supporting causes that are dear to our company and our communities. In order to create the most impact with our funding, we have committed to supporting three broad initiatives that align with our company mission: building stronger communities, creating a resilient healthy food system, and protecting Earth’s splendor and resources. To be considered for a donation, you must be a 501(c)(3) or other qualified charitable organization.

Click here for the donation request form. 




Everything it takes to run an ice cream company, we do it ourselves, in-house: making ice creams, designing and installing store decor, photography, producing videos, writing, and graphic design. We don’t always have spots to fill, but we’re always on the lookout for talent, hustle, and guts. Think you have what it takes?


Home Office

401 N Front St Ste 300
Columbus, OH 43215
Jeni Britton Bauer
Founder & Chief Creative Officer
John Lowe
Chief Executive
Ryan Morgan
Director of Brand Partnerships
Media Inquiries