Join our team

We are a company of people—human, fallible, imperfect, uneven. Our differences are our strengths. We bring our full selves when we walk through the door. All of it. That’s what gives us our edge. Our mission is making better ice creams and bringing people together. It’s what gets us out of bed in the morning and keeps us up late at night. We pursue that mission like professional athletes do sport: never satisfied, always pressing, moving forward, looking for ways to get better. From science and business to art and design and customer service. And we prize three things above all else: talent, hustle, and guts. Think you’ve got what it takes?

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Scoop Shops & Events

Assistant Shopkeeper - St. Louis, MO

Jeni’s Splendid Ice Creams is searching for an Assistant Shopkeeper to join our St. Louis team.

Our mission is to make the world’s best ice creams and build community, and our scoop shops are at the heart of how we serve this mission. They are where we offer the ice creams we work so hard to build from the ground up—where people come together to share joy and conversation.

We love people. We love ice cream. We view ice cream as a form of art.

A Jeni’s Assistant Shopkeeper is the assistant manager of her/his scoop shop and is responsible for supporting all day-to-day operations. (S)he plays a key leadership role in our growing company, helping to lead a team of 20-30 with a constant focus on providing the world’s best ice cream and world-class customer service. This person has hustle, scrappiness, and passion for achieving results. The ideal Assistant Shopkeeper is self-motivated, team-focused, and brings a positive, upbeat energy to everything they do.

The qualified Assistant Shopkeeper candidate:

  • Has management experience or equivalent (1 year)
  • Has customer service experience (2 years)
  • Has a strong work ethic, a good heart, exceptional judgment, and plenty of smarts
  • Is energetic, positive, and a skillful communicator
  • Leads by example and excels in a team environment
  • Is creative, resourceful, organized, and an excellent problem solver
  • Is calm under pressure and navigates adversity with grace
  • Knows and appreciates what makes our ice creams so splendid

Assistant Shopkeepers at Jeni’s are offered the following employment benefits:

  • A one-month paid sabbatical after 3 years of continuous service
  • Excellent medical, dental, vision, and life insurance options (for full-time employees)
  • Competitive pay, paid time off, and holidays
  • Bonus eligibility based on shop performance
  • 4% match on 401k contributions after 1 year of employment (for qualifying employees)
  • Annual paid day to volunteer for a non-profit organization that matters to you
  • 50% discount at Jeni’s Scoop Shops and online

Founded by Jeni Britton Bauer in 2002, Jeni’s Splendid Ice Creams is a B Corporation headquartered in Columbus, Ohio, with scoop shops in ten cities across the country, making it possible for members of Team Jeni’s who are interested in developing their careers, or transitioning to a new city, to have meaningful opportunities to learn, grow, and explore.

Our Shopkeepers make a difference in their shop, their community, and in how they lead their team and serve their customers. If our Shopkeeper opportunity sounds delicious to you, please apply.

Apply here

Shopkeeper - Atlanta, GA

Jeni’s Splendid Ice Creams is searching for a Shopkeeper to join our Atlanta team.

Our mission is to make the world’s best ice creams and build community, and our scoop shops are at the heart of how we serve this mission. They are where we offer the ice creams we work so hard to build from the ground up—where people come together to share joy and conversation.

We love people. We love ice cream. We view ice cream as a form of art.

A Jeni’s Shopkeeper is the general manager of her/his scoop shop, and is responsible for all day-to-day operations. (S)he plays a key leadership role in our growing company, leading a team of 25-40 with a constant focus on providing the world’s best ice cream and world-class customer service. This person has hustle, scrappiness, and passion for achieving results. The ideal Shopkeeper is self-motivated, team-focused, and brings a positive, upbeat energy to everything they do.

The qualified Shopkeeper candidate:

  • Has management experience or equivalent (2 years)
  • Has customer service experience (3 years)
  • Multi-unit management experience preferred
  • Has a strong work ethic, a good heart, exceptional judgment, and plenty of smarts
  • Is energetic, positive, and a skillful communicator
  • Leads by example and excels in a team environment
  • Is creative, resourceful, organized, and an excellent problem solver
  • Is calm under pressure and navigates adversity with grace
  • Knows and appreciates what makes our ice creams so splendid

Shopkeepers at Jeni’s are offered the following employment benefits:

  • A one-month paid sabbatical after 3 years of continuous service
  • Excellent medical, dental, vision, and life insurance options (for full-time employees)
  • Competitive pay, paid time off, and holidays
  • Bonus eligibility based on shop performance
  • 4% match on 401k contributions after 1 year of employment (for qualifying employees)
  • Annual paid day to volunteer for a non-profit that matters to you
  • 50% discount at Jeni’s Scoop Shops and online

Founded by Jeni Britton Bauer in 2002, Jeni’s Splendid Ice Creams is a B Corporation headquartered in Columbus, Ohio, with scoop shops in ten cities across the country, making it possible for members of Team Jeni’s who are interested in developing their careers, or transitioning to a new city, to have meaningful opportunities to learn, grow, and explore.

Our Shopkeepers make a difference in their shop, their community, and in how they lead their team and serve their customers. If our Shopkeeper opportunity sounds delicious to you, please apply.

Apply here

Shopkeeper - Chicago, IL

Jeni’s Splendid Ice Creams is searching for a Shopkeeper to join our upcoming Oak Brook team.

Our mission is to make the world’s best ice creams and build community, and our scoop shops are at the heart of how we serve this mission. They are where we offer the ice creams we work so hard to build from the ground up—where people come together to share joy and conversation.

We love people. We love ice cream. We view ice cream as a form of art.

A Jeni’s Shopkeeper is the general manager of her/his scoop shop, and is responsible for all day-to-day operations. (S)he plays a key leadership role in our growing company, leading a team of 20-30 with a constant focus on providing the world’s best ice cream and world-class customer service. This person has hustle, scrappiness, and passion for achieving results. The ideal Shopkeeper is self-motivated, team-focused, and brings a positive, upbeat energy to everything they do.

The qualified Shopkeeper candidate:

  • Has management experience or equivalent (2 years)
  • Has customer service experience (3 years)
  • Has a strong work ethic, a good heart, exceptional judgment, and plenty of smarts
  • Is energetic, positive, and a skillful communicator
  • Leads by example and excels in a team environment
  • Is creative, resourceful, organized, and an excellent problem solver
  • Is calm under pressure and navigates adversity with grace
  • Knows and appreciates what makes our ice creams so splendid

Shopkeepers at Jeni’s are offered the following employment benefits:

  • A one-month paid sabbatical after 3 years of continuous service
  • Excellent medical, dental, vision, and life insurance options (for full-time employees)
  • Competitive pay, paid time off, and holidays
  • Bonus eligibility based on shop performance
  • 4% match on 401k contributions after 1 year of employment (for qualifying employees)
  • Annual paid day to volunteer for a non-profit that matters to you
  • 50% discount at Jeni’s Scoop Shops and online

Founded by Jeni Britton Bauer in 2002, Jeni’s Splendid Ice Creams is a B Corporation headquartered in Columbus, Ohio, with scoop shops in ten cities across the country, making it possible for members of Team Jeni’s who are interested in developing their careers, or transitioning to a new city, to have meaningful opportunities to learn, grow, and explore.

Our Shopkeepers make a difference in their shop, their community, and in how they lead their team and serve their customers. If our Shopkeeper opportunity sounds delicious to you, please apply.

Apply here

AMBASSADOR TEAM LEAD - CHAGRIN FALLS, OH

As a Team Leader, you will:
  • Serve the ice cream Time magazine calls “the best in America”
  • Oversee a shift of Ice Cream Ambassadors
  • Gain valuable real-world business, leadership, management, and entrepreneurship experience
  • Work in an environment oriented around serving each other and making people’s day
  • Have opportunities for growth within a growing company
  • Receive competitive compensation
Team Leaders will be expected to:
  • Exhibit passion for community, an eye for detail, a willingness to clean (a lot), stamina (to serve people in long lines), and the ability to work in a fast-paced environment
  • The ability to positively influence and lead a shift of ambassadors, helping them uphold the highest standards and feel supported
  • Be resourceful and calm when challenges come up
  • Have great judgment, common sense, and be skillful interpersonally
  • Be familiar with (and be able to articulate to customers) what distinguishes Jeni’s Splendid Ice Creams from other ice creams, and be able to articulate that to the 500th customer with the same care and presence as the 1st customer
  • Be available to work weekends, late nights (past 11 p.m.)
  • Provide consistent, world-class service to every single customer
  • Be reliable, on time, and ready to hustle for every shift

Apply here

AMBASSADOR TEAM LEAD - CHARLOTTE

As a Team Leader, you will:
  • Serve the ice cream Time magazine calls “the best in America”
  • Oversee a shift of Ice Cream Ambassadors
  • Gain valuable real-world business, leadership, management, and entrepreneurship experience
  • Work in an environment oriented around serving each other and making people’s day
  • Have opportunities for growth within a growing company
  • Receive competitive compensation
Team Leaders will be expected to:
  • Exhibit passion for community, an eye for detail, a willingness to clean (a lot), stamina (to serve people in long lines), and the ability to work in a fast-paced environment
  • The ability to positively influence and lead a shift of ambassadors, helping them uphold the highest standards and feel supported
  • Be resourceful and calm when challenges come up
  • Have great judgment, common sense, and be skillful interpersonally
  • Be familiar with (and be able to articulate to customers) what distinguishes Jeni’s Splendid Ice Creams from other ice creams, and be able to articulate that to the 500th customer with the same care and presence as the 1st customer
  • Be available to work weekends, late nights (past 11 p.m.)
  • Provide consistent, world-class service to every single customer
  • Be reliable, on time, and ready to hustle for every shift

Apply here

ambassador team lead - Alpharetta, GA

Jeni’s Splendid Ice Creams is searching for full- or part-time Team Leaders at our Avalon shop.
As a Team Leader, you will:
  • Serve the ice cream Time magazine calls “the best in America”
  • Oversee a shift of Ice Cream Ambassadors
  • Gain valuable real-world business, leadership, management, and entrepreneurship experience
  • Work in an environment oriented around serving each other and making people’s day
  • Have opportunities for growth within a growing company
  • Receive competitive compensation
Team Leaders will be expected to:
  • Exhibit passion for community, an eye for detail, a willingness to clean (a lot), stamina (to serve people in long lines), and the ability to work in a fast-paced environment
  • The ability to positively influence and lead a shift of ambassadors, helping them uphold the highest standards and feel supported
  • Be resourceful and calm when challenges come up
  • Have great judgment, common sense, and be skillful interpersonally
  • Be familiar with (and be able to articulate to customers) what distinguishes Jeni’s Splendid Ice Creams from other ice creams, and be able to articulate that to the 500th customer with the same care and presence as the 1st customer
  • Be available to work weekends, late nights (past 11 p.m.)
  • Provide consistent, world-class service to every single customer
  • Be reliable, on time, and ready to hustle for every shift

Apply here

AMBASSADORS - multiple locations

We are always accepting applications for Ice Cream Ambassadors. As an Ambassador, you will:

• Serve the ice cream Time magazine calls “the best in America”

• Gain valuable real-world business and entrepreneurship experience

• Work in an environment oriented around serving each other and making people’s day

• Have opportunities for growth within a growing company

• Receive competitive compensation

Ice Cream Ambassadors (also known as scoop shop employees) will be expected to:

• Exhibit passion for community, an eye for detail, a willingness to clean (a lot), stamina (to serve people in long lines), and the ability to work in a fast-paced environment

• Be familiar with (and be able to articulate to customers) what distinguishes Jeni’s Splendid Ice Creams from other ice creams, and be able to articulate that to the 500th customer with the same care and presence as the 1st customer

  • Be available to work weekends, late nights (past 11 p.m.)
  • Provide consistent, world-class service to every single customer
  • Be reliable, on time, and ready to hustle for every shift

View locations and apply here

Shipping & Fulfillment

Driver - Atlanta, GA

This position is available in Atlanta, GA area. This position will be part of Jeni’s day-to-day operations team that delivers ice cream to our scoop shops and customers around the country.  This person will drive a Jeni’s delivery truck to make pickups and deliveries at locations inside the Jeni’s network.  This person will also assist the warehouse team in picking and packing orders.  This person must embody hustle, guts and a strong work ethic for the job.

This position is a first shift position (7:00 am – 3:00 pm) Monday – Friday with occasional overtime and weekends. Expect to make at least one overnight trip for out of town deliveries once a week.

Responsibilities:

  • Safely complete pickups and deliveries of ice cream and other items using Jeni’s box truck
  • Inspect trucks prior to driving, shipping or receiving
  • Receive ice cream and other items and provide supervisor with paperwork
  • Accurately pick and pack merchandise for eCommerce orders
  • Assist in building of pallets of material for shipping / storage
  • Help maintain a clean and organized warehouse
  • Assist in counts and reconciliation of inventory
  • Comply with food safety policies and procedures
  • Create & ship shop orders in Jeni’s system (ATL & LA only)
  • Lead inventory counts of dry items in region

Qualifications:

  • Previous experience operating a large box truck (16 ft in length or longer)
  • Must be able to withstand working inside a freezer
  • Must be able to safely work with dry ice
  • Must be able to bend and safely lift up to 70 lbs
  • Self-motivation and willingness to learn

Apply here

CDL Driver - Columbus, OH

Jeni’s Splendid Ice Cream is a dynamic Columbus-based nationwide company that prides itself on providing the world’s best ice cream to customers across the country. To facilitate our ever-growing demand, Jeni’s is looking to hire individuals who are excellence-driven, creative, coachable, dependable, willing to learn, and embody our company mantra of Talent, Hustle, and Guts.

Job Description:

The shop fulfillment team is the face of Jeni’s delivering our product to our partners both in and out of Ohio. This position moves product and ingredients throughout the Jeni’s supply chain. A class B CDL license is required.

Responsibilities:

This position is responsible for safely and effectively delivering product across multiple chains while maintaining accuracy of inventory by auditing the product being delivered. A keen attention to detail is required, as well as a self-driven, positive attitude. This position works both on the road and in the warehouse and holds responsibilities including, but not limited to, the following:

  • Possessing a valid Class B CDL and clean driving record
  • Maintaining inventory
  • Upkeep and maintenance of the fleet
  • Adhering to all SOPs
  • General warehouse duties
  • Assisting cross-functionally both in & out of the warehouse
  • Ability to stay away from home 1-2 nights per week (hotel & per diem provided by the company)

Requirements:

  • Ability to lift 80 pounds
  • ERP or WMS experience
  • Skills to communicate clearly and succinctly in both personal & electronic format
  • Completion of all basic and on-going training
  • Adaptability to an ever-changing landscape
  • Ability to learn all in-house systems
  • Orientation toward results and focus on details
  • Capacity to tolerate temperatures down to -20 F
  • Completion of pre-employment background check and drug test

Apply here

Order Processor - Columbus, OH

The Order Processor expedites transactions through the warehouse processing systems. OPs provide information and resolve issues with internal/external teams, third party logistics providers, and warehouse associates.

Job responsibilities:

  • Review and process orders from all company channels—eCommerce, Wholesale Direct, Shops, and Distributors
  • Audit incoming orders for accuracy of information (e.g. address changes, transit times, correct weights & dimensions, known flavor shortages, order transfers between warehouses, order placement confirmation, inclusion of special inserts with certain orders, and cost of shipping). Obtain any missing information from appropriate parties to finalize orders
  • Create and print shipping labels for speciality orders, and ensure all shipments have proper postage
  • Understand and utilize ShipStation and Plex systems to initiate workload through the warehouse and reconcile system inventories. Plan, allocate, manifest, and virtually close daily batches of orders
  • Print physical orders and attach gift messages in manageable waves until the days shipping cutoff, separating orders by shipping method
  • Appropriately assign correct statuses to orders in the system
  • Correspond with team members from other Jeni’s departments to provide clear warehouse/shipping information as requested
  • Export data from ordering/shipping systems to Excel, compiling and reporting on findings
  • Diagnose root causes of order issues as they arise
  • Perform weekly audit of eCommerce inventories to ensure accuracy
  • Generate and utilize system reports & audit sheets to evaluate shift progress
  • Track shipments to ensure timely delivery with Endicia, FedEx, and ShipStation programs
  • Maintain working knowledge of products, order fulfillment policies and procedures

The qualified candidate must have:

  • High level of attention and devotion to detail
  • Willingness to regularly adapt and seek process improvement
  • Ability to multitask, manage frequent interruptions, and keep up in a fast-paced environment
  • Teamwork orientation in achieving daily goals and completing tasks
  • Reliability & punctuality (M-F attendance and on-time arrival required)
  • Exceptional verbal & written communication skills
  • Proficient use of office equipment including computers, copiers, and telephones
  • Previous support experience preferred
  • Previous data entry or knowledge of supply chain field not required, but desired

Requirements:

  • High school diploma or equivalent
  • Experience in data entry, warehouse operations, and/or inventory preferred
  • Basic understanding of Google G Suite apps (Drive, Docs, etc.)
  • Prefer basic understanding of Microsoft Office (esp. Excel and Word), PLEX, and ShipStation

Jeni’s offers the following benefits for full-time team members:

  • Health, dental, and vision insurance options
  • 401K
  • Paid holidays
  • Paid time off (PTO)

Jeni’s Splendid Ice Creams is an equal opportunity employer and does not discriminate or allow discrimination on the bases of race, color, religion, gender, age, national origin, citizenship, disability, veteran status or any other classification protected by federal, state or local law. Jeni’s also maintains a drug-free workplace.

Apply here

Merchandise Processor - Nashville, TN

Team Jeni’s is looking for a Merchandise Processor to join our Fulfillment Team in Nashville, TN. A Jeni’s Merchandise Processor is an integral part of the company’s Supply Chain and helps support our growing company. (S)he will be part of Jeni’s day-to-day operations team that packs, ships & delivers ice cream to our scoop shops and customers around the country. This person will work with the warehouse team in picking and packing orders. This person will also assist the Jeni’s delivery team to make deliveries at locations inside the Jeni’s network. This person must embody hustle, guts, and a strong work ethic for the job.

This position is a first shift position (7:00 am – 3:00 pm) Monday – Friday with occasional overtime and weekends.

Responsibilities:

  • Accurately pick and pack merchandise for eCommerce orders
  • Inspect trucks prior to shipping or receiving
  • Receive ice cream and other items and provide supervisor with paperwork
  • Assist in the delivery of ice cream to scoop shops
  • Assist in building of pallets of material for shipping/storage
  • Help maintain a clean and organized warehouse
  • Assist in counts and reconciliation of inventory
  • Comply with food safety policies and procedures

Qualifications:

  • Must be able to withstand working inside a freezer
  • Must be able to safely work with dry ice
  • Must be able to bend and safely lift up to 70 lbs
  • Self-motivation and willingness to learn
  • Previous experience using a forklift is a plus

Apply here

Merchandise Processor - Columbus, OH

Jeni’s is looking for a Merchandise Processor to join our Fulfillment Team (shipping) in Columbus, OH.

The Merchandise Processor/Shipping Team Member picks and packs merchandise orders in a timely and skillful manner while meeting Jeni’s standards for safety, security, and productivity. The Merchandise Processor works within the shipping team to ensure completeness and correctness of all orders filled, and is excellence-driven, dependable, and willing to learn.

Responsibilities:

This position is responsible for accurately and efficiently picking & packing customer merchandise orders, making sure the product is packaged to safely arrive complete at its destination. Typical working hours are 8:00-4:30 (40 hrs/wk guaranteed).

Processing an order entails at least the following (and sometimes more):

  • Stenciling, tagging, or marking orders as requested

  • Assembling boxes

  • Picking merchandise for orders

  • Handling dry ice

  • Maintaining a clean and organized warehouse

The qualified candidate must have:

  • Ability to regularly lift up to 60 pounds

  • Ability to withstand walking, bending, lifting, reaching, and pulling movements daily, for extended periods of time

  • Effective & timely communication skills (to relay information about damaged goods, shipping discrepancies, etc.)

  • Ability to complete basic & ongoing training

  • Organization skills to handle multiple tasks in a quick-paced environment

  • Attention to detail and results orientation

  • Flexible working hours (weekends included, when demand deems)

  • Previous warehouse experience preferred

Apply here

Kitchen

Production Technician I

Team Jeni’s is looking for a Production Technician I to join the Kitchen team in Columbus, OH. The Production Technician I works to meet production goals in a team setting in compliance with Food Safety and Quality, Safety, and Company policies. This position reports to the Production Manager.

Responsibilities:

  • Arrives 5 minutes before start of shift to be dressed and ready to go into the kitchen by start of shift &present for morning shift huddle.
  • Understands how to follow recipes.
  • Handles ingredients and equipment required for production.
  • Properly fills out production documentation such as production log checklists, monitoring forms, etc. and loads data into Plex work centers.
  • Reports any deviations or issues to the Production Manager.
  • Works efficiently, using any down time to assist with other tasks to keep the whole kitchen moving forward in a productive fashion.
  • Follows instructions of Production Manager or delegated staff member regarding breaks and work flow throughout the day.

Qualifications:

  • Manufacturing experience desired.

Apply here

Materials Manager - Production

Team Jeni’s is looking for a Materials Manager to join our Kitchen team in Columbus, OH. This person ensures that forecasted demands are scheduled at the production facility, that necessary ingredients are present in a timely manner for production, and that inventory counts are accurate. The Materials Manager also assists in driving continuous improvement through data input and analysis.

Responsibilities:

  • Complete weekly cycle counts to determine inventory accuracy and investigate any discrepancies.
  • Complete weekly cycle count report for Director of Manufacturing, including investigation report and corrective action steps for any discrepancies.
  • Track cycle count accuracy and work on solutions to improve accuracy.
  • Ensure that Production Team has supplies for entire week of production; communicate potential shortfalls to Production Manager and Director of Manufacturing.
  • Ship orders to production partners and third-party warehouses.
  • Inspect trucks prior to receiving and shipment.
  • Complete records associated with receiving and shipping product and ingredients.
  • Receive ingredients and supplies.
  • Maintain organization of receiving and warehouse areas in conjunction with the Production Technician III.
  • Track production data as specified by the Production Manager and Director of Manufacturing.
  • Comply with Food Safety policies and procedures.
  • Complete monthly inventory reconciliations with Cold Storage partners relating to Production Kitchen inventory.
  • Schedule interplant shipments to ensure Production Team has supplies and ingredients needed for production.
  • Input production schedule into Master Planner per forecast from Forecasting Team.
  • Maintain usage rates in Master Planner.
  • Provide production capacity numbers to Planning Team, updating data as needed.
  • Lead weekly planning meeting.
  • Assist with production when needed.
  • Source and purchase supplies for production.
  • Act as the primary trainer at Kitchen on inventory management system use.
  • Working in conjunction with the Food Safety Manager, act as a member of the traceability team for production, from the production facility.

Qualifications:

  • Incumbent should have a B.S. degree in Business, or a related field. Prefer candidate who has had coursework in Materials Management, Sourcing, and/or Production Scheduling.
  • Apply here