Join our team

We are a company of people—human, fallible, imperfect, uneven. Our differences are our strengths. We bring our full selves when we walk through the door. All of it. That’s what gives us our edge. Our mission is making better ice creams and bringing people together. It’s what gets us out of bed in the morning and keeps us up late at night. We pursue that mission like professional athletes do sport: never satisfied, always pressing, moving forward, looking for ways to get better. From science and business to art and design and customer service. And we prize three things above all else: talent, hustle, and guts. Think you’ve got what it takes?

Scroll ? for openings

Jeni’s HQ

Scoop Shops & Events

AMBASSADOR - LOS ANGELES

As an Ice Cream Ambassador, you will:

  • Serve the ice cream Time magazine calls “the best in America”
  • Gain valuable real-world business experience
  • Work in a fast-paced, never boring environment
  • Have opportunities for growth within a growing company
  • Receive competitive compensation
  • Bring people joy and help build community

Ice Cream Ambassadors (also known as scoop shop employees) will be expected to:

  • Exhibit passion for community, an eye for detail, a willingness to clean (a lot), stamina (to serve people in long lines), and the ability to work in an exciting, fast-paced environment
  • Be familiar with what distinguishes Jeni’s Splendid Ice Creams from other ice creams
  • Be available to work weekends, late nights (past 11 p.m.)
  • Provide consistent, world-class service to every single customer

Apply here

AMBASSADOR SHIFT LEAD - LOS ANGELES

As an Ambassador Shift Lead, you will:

  • Serve the ice cream Time magazine calls “the best in America”
  • Oversee a team of Ambassadors, ensuring we are providing the world’s best customer service
  • Gain valuable real-world business experience
  • Work in a fast-paced, never boring environment
  • Have opportunities for growth within a growing company
  • Receive competitive compensation
  • Bring people joy and help build community

Ambassador Shift Leads will be expected to:

  • Exhibit a commitment to providing the world’s best customer service with an eye for detail, a willingness to clean (a lot), stamina (to serve people in long lines), and the ability to work in an exciting, fast-paced environment
  • Be familiar with what distinguishes Jeni’s Splendid Ice Creams from other ice creams
  • Be resourceful and calm when challenges come up
  • Be environmentally aware and community oriented
  • Maintain a consistent, contagious positive attitude
  • Be available to work weekends, late nights (past 11 p.m.)

Apply here

NASHVILLE EVENTS AMBASSADOR

Our Nashville events team is expanding and we’re currently hiring Events Team Leaders to oversee events, manage scoopers/ambassadors, and help serve our loyal customers in thegreater Nashville area. We prefer candidates with previous events/brand ambassador experience, but we are willing to train candidates with flexible schedules and whom have the desire to learn the job while working hard.

Hours:
Hours vary, but the majority of hours worked will be during evenings and weekends. (*This role requires a flexible evening/weekend schedule.*)

A Must:
An Events Team Leader must have a valid driver’s license and clean driving record. A motorcycle license—or willingness to obtain one—is a plus.

Desired Characteristics & Abilities:

  • A genuine love for ice cream (and, in general, good food) so that your enthusiasm exudes while talking to event goers about Jeni’s. We want people to know the Jeni’s story–and the impeccable ingredients that go into our ice cream.
  • Supreme customer service skills
  • The ability to work hard and maintain a high quality of service during long shifts
  • The ability to juggle tasks and work in fast-paced environments
  • Reliability and consistency—always
  • Have an environmental conscience and care about your community
  • Maintain and cultivate a positive attitude-
  • Strength and stamina; shift leaders must be able to lift and carry up to 50 lbs (ice cream and dry ice are heavy)

Responsibilities:

  • Oversee set up and tear down of events
  • Manage enthusiastic team of scoopers (a.k.a. Jeni’s Ambassadors)
  • Serve customers at events and provide supreme customer service that Jeni’s is known for

SCOOP SHOP EMPLOYEE

Scoop shop employees—from ice cream ambassadors to assistant shopkeepers—will be familiar with what distinguishes Jeni’s Splendid Ice Creams from other ice creams; available to work weekends, late nights (past 11 p.m.), and at on-site events; able to provide consistent, world-class service to every single customer; exhibit passion for the community, an eye for detail, a willingness to clean (a lot), stamina (to serve people in long lines), and the ability to work in an exciting, fast-paced environment.

Apply here

SHOPKEEPER IN TRAINING - LOS ANGELES

Jeni’s Splendid Ice Creams is currently searching for Shopkeepers in Training (SKIT). A Jeni’s SKIT plays a key role in our growing company, learning to lead a team of 10-20 with a constant focus on providing the world’s best ice creams and the world’s best customer service. Traits you were born with will not be the basis for hiring decisions. But we do discriminate strongly against those who do not hustle, scrap, focus, and compete. The ideal SKIT is self-motivated, team focused, and brings a positive, upbeat energy to everything they do.

We are looking for someone who:

  • Is energetic, with an infectious smile and great communication skills
  • Is organized and excels in a team environment
  • Is creative, resourceful, and a strong problem solver
  • Is calm under pressure
  • Has a knowledge and appreciation of the best ice creams on the planet
  • Prior management experience, specifically experience in the service industry, is a plus, but not required.

Apply here

Kitchen & Bakery

PREP & BAKERY TEAM MEMBERS - COLUMBUS

Jeni’s is seeking team members to start immediately in our production kitchen and bakery. The hours for first shift are Monday – Friday 6:00 a.m. – 2:30 p.m., the hours for second shift are Monday – Friday 2:00 p.m. – 10:30 p.m. The starting pay for this position is $10.50/hour. Once 90 days is completed, qualified team members will be eligible for medical benefits as low as $20 a month as well as an increase to $11.00.

Prep and Bakery Team Members will be familiar with what distinguishes Jeni’s Splendid Ice Creams from other ice creams; able to provide consistent, world-class work with every single batch; exhibit passion for teamwork, an eye for detail, a willingness to clean, stamina, and the ability to work in an exciting, fast-paced, and cold environment.

Prep and bakery employees will be expected to carry out the day to day production duties such as cooking sauce, burning sugar, stirring kettles and fluffing crisp. Team members will be expected to do work inside the freezers and coolers at the kitchen and bakery. Team members are also expected to stand for 6-8 hours at a time and lift up to 50 lbs.

All employees will be required to follow all food and personal safety guidelines outlined by our OSHA and HAACP programs. In addition, employees will be expected to fill out any logs or forms for regulatory purposes on a daily basis.

Required Qualifications:

  • Strong attendance record at previous employment
  • Talent, hustle and guts
  • Positive attitude

Desired Qualifications:

  • Food safety knowledge or previous experience in a food production facility or kitchen
  • Experience with medium to large production and kitchen equipment
  • Ability to deliver the high quality product over a period of time
  • 
Inventory management skills or previous work with an inventory management system

Mandatory overtime may be scheduled to meet production demand.

Please submit a resume to productionjobs@jenis.com for consideration.

Shipping & Fulfillment