Join our team

We are a company of people—human, fallible, imperfect, uneven. Our differences are our strengths. We bring our full selves when we walk through the door. All of it. That’s what gives us our edge. Our mission is making better ice creams and bringing people together. It’s what gets us out of bed in the morning and keeps us up late at night. We pursue that mission like professional athletes do sport: never satisfied, always pressing, moving forward, looking for ways to get better. From science and business to art and design and customer service. And we prize three things above all else: talent, hustle, and guts. Think you’ve got what it takes?

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Jeni’s HQ

BUYER - COLUMBUS

Jeni’s Splendid Ice Creams is looking for a Buyer to join our team, and be responsible for analyzing, negotiating, and deal-making. This person will help to research, evaluate, and buy products for Jeni’s Splendid Ice Creams scoop shops, kitchen, and bakery teams; coordinate and manage vendor relationships, negotiate prices and source unique items for our ever changing and growing scoop shop, online and wholesale experience; and protect the customer experience ensuring that supply meets demand.

Key responsibilities:

  • Work with multiple vendors to determine the best partnerships for Jeni’s, upholding the values that make us unique and keep our customers safe
  • Evaluate price, quality, and speed of delivery for accurate supply
  • Be able to make smart decisions on behalf of Jeni’s
  • Work cross functionally with various teams to support new product development
  • Implement cost savings and other purchasing projects
  • Actively engage the marketing and customer service teams to make sure their priorities remain relevant, and routinely update them on progress with sourcing
  • Track orders and update team members with status or discrepancies
  • Provide exceptional customer service to all Jeni’s partners

Key qualifications:

  • An understanding of what makes Jeni’s (both the company and the ice creams) unique and splendid
  • 3-5 years experience in purchasing or supply chain management
  • Demonstrated materials management or operational buying capability (preferred)
  • A quick study with a proven ability to manage change, and work with and through people at all levels
  • Excellent verbal and written communication and negotiation skills
  • ERP system experience

Submit your resume to HR
(Resumes sent to other email addresses will not be considered)

CHICAGO TERRITORY MANAGER - CHICAGO

Jeni’s Splendid Ice Creams is looking for a Chicago Territory Manager who will ensure that Jeni’s ice creams are available across The Windy City. The right person for this full-time member of Team Jeni’s will be a true brand ambassador, an ice cream evangelist, and a doer of good.

The successful Chicago Territory Manager will be able to:

  • Work the Chicago market with enthusiasm and care
  • Be the face of Jeni’s, presenting what makes Jeni’s ice creams different from all others
  • Initiate, develop, and maintain great business relationships
  • Be so organized, prioritized, and communicative that she/he consistently provides excellent service levels and follow-up, even when that requires evenings and/or weekends
  • Be flexible and willing to do 20 different things when needed, without direct supervision or guidance
  • Make sure our ice creams consistently look amazing

The ideal candidate will have:

  • 2-5 years of sales experience
  • A well-developed understanding of the art of selling
  • An eagerness to learn
  • A hunger to set goals and exceed them
  • Creativity, new ideas, and an open mind to the new ideas of others
  • Knowledge of the Chicago food world
  • The ability to work out of her/his home and travel throughout Chicago
  • Bachelor’s degree preferred
  • Food demo or sales experience preferred

Submit your resume to HR
(Resumes sent to other email addresses will not be considered)

CONSTRUCTION LEADER - COLUMBUS

Jeni’s Splendid Ice Creams is looking for an experienced Construction Leader to oversee all aspects of scoop shop construction management, ensuring completion on time and on budget.

This person will:

  • Oversee contractor and vendor selection, negotiation, and performance management
  • Manage project planning and deadlines
  • Interpret leases and construction documents
  • Lead continuous improvement and sustainable design efforts across sites, including retrofits and new builds
  • Work with our in-house creative team and outside architects and engineers
  • Oversee all permitting
  • Ensure plans and contractor performance adhere to contract specifications
  • Be willing to travel 50% of the time

The ideal candidate will have:

  • At least 5 years of retail construction project management experience
  • A solid understanding of cost/schedule control, risk evaluation, and contractor/supplier management
  • Strong leadership skills
  • Excellent written and verbal communication and advocacy skills
  • A bachelor’s degree
  • In addition, candidates with experience in lease negotiation will be preferred

Submit your resume to HR
(Resumes sent to other email addresses will not be considered)

NYC TERRITORY MANAGER - NYC

Jeni’s Splendid Ice Creams is looking for a NYC Territory Manager who will ensure that Jeni’s ice creams are available across Gotham. The right person for this full-time member of Team Jeni’s will be a true brand ambassador, an ice cream evangelist, and a doer of good.

The successful NYC Territory Manager will be able to:

  • Work the NYC market with enthusiasm and care
  • Be the face of Jeni’s, presenting what makes Jeni’s ice creams different from all others
  • Initiate, develop, and maintain great business relationships
  • Be so organized, prioritized, and communicative that she/he consistently provides excellent service levels and follow-up, even when that requires evenings and/or weekends
  • Be flexible and willing to do 20 different things when needed, without direct supervision or guidance
  • Make sure our ice creams consistently look amazing

The ideal candidate will have:

  • 2-5 years of sales experience
  • A well-developed understanding of the art of selling
  • An eagerness to learn
  • A hunger to set goals and exceed them
  • Creativity, new ideas, and an open mind to the new ideas of others
  • Knowledge of the NYC food world
  • The ability to work out of her/his home and travel throughout greater New York
  • Bachelor’s degree preferred
  • Food demo or sales experience preferred

Submit your resume to HR
(Resumes sent to other email addresses will not be considered)

Scoop Shops & Events

COLUMBUS EVENTS TEAM LEADER

Jeni’s Splendid Ice Creams is looking for Columbus Events Team Leaders (two full time and two part time) to join our team, oversee events, manage scoopers, and help serve our beloved customers.

We prefer candidates with events experience, but we are willing to train candidates with flexible schedules, an awesome attitude, a big love of people and Jeni’s ice creams, and the desire to learn the job and work hard.

HOURS:
They vary, but the majority of hours worked will be during evenings and weekends. Again–an open and flexible schedule is required.

A MUST:
An Events Team Leader must have a driver’s license and a clean driving record.

RESPONSIBILITIES:

  • Overseeing the set up and teardown of events
  • Managing scoopers (a.k.a. Jeni’s Ambassadors)
  • Serving customers at events and providing the supreme customer service for which Jeni’s is known

DESIRED CHARACTERISTICS & ABILITIES:

  • Passionate about good food and enthusiastic when talking about Jeni’s ice creams with customers
  • Supreme customer service skills
  • Ability to work hard and maintain a high quality of work over long periods of time
  • Ability to juggle tasks and work in fast-paced environments
  • Resourceful and calm when challenges come up
  • Environmentally aware and community oriented
  • A consistent positive attitude
  • Strength and stamina – shift leaders must be able to lift and carry up to 50 lbs

Submit your resume to HR

(Resumes sent to other email addresses will not be considered)

LOS ANGELES EVENTS AMBASSADOR

Our LA events team is expanding and we’re currently hiring Events Team Leaders to oversee events, manage scoopers/ambassadors, and help serve our loyal customers in the greater LA area. We prefer candidates with previous events/brand ambassador experience, but we are willing to train candidates with flexible schedules and whom have the desire to learn the job while working hard.

Hours:
Hours vary, but the majority of hours worked will be during evenings and weekends. (*This role requires a flexible evening/weekend schedule.*)

A Must:
An Events Team Leader must have a valid driver’s license and clean driving record. A motorcycle license—or willingness to obtain one—is a plus.

Desired Characteristics & Abilities:

  • A genuine love for ice cream (and, in general, good food) so that your enthusiasm exudes while talking to event goers about Jeni’s. We want people to know the Jeni’s story–and the impeccable ingredients that go into our ice cream.
  • Supreme customer service skills
  • The ability to work hard and maintain a high quality of service during long shifts
  • The ability to juggle tasks and work in fast-paced environments
  • Reliability and consistency—always
  • Have an environmental conscience and care about your community
  • Maintain and cultivate a positive attitude-
  • Strength and stamina; shift leaders must be able to lift and carry up to 50 lbs (ice cream and dry ice are heavy)

Responsibilities:

  • Oversee set up and tear down of events
  • Manage enthusiastic team of scoopers (a.k.a. Jeni’s Ambassadors)
  • Serve customers at events and provide supreme customer service that Jeni’s is known for

Apply here

NASHVILLE EVENTS AMBASSADOR

Our Nashville events team is expanding and we’re currently hiring Events Team Leaders to oversee events, manage scoopers/ambassadors, and help serve our loyal customers in thegreater Nashville area. We prefer candidates with previous events/brand ambassador experience, but we are willing to train candidates with flexible schedules and whom have the desire to learn the job while working hard.

Hours:
Hours vary, but the majority of hours worked will be during evenings and weekends. (*This role requires a flexible evening/weekend schedule.*)

A Must:
An Events Team Leader must have a valid driver’s license and clean driving record. A motorcycle license—or willingness to obtain one—is a plus.

Desired Characteristics & Abilities:

  • A genuine love for ice cream (and, in general, good food) so that your enthusiasm exudes while talking to event goers about Jeni’s. We want people to know the Jeni’s story–and the impeccable ingredients that go into our ice cream.
  • Supreme customer service skills
  • The ability to work hard and maintain a high quality of service during long shifts
  • The ability to juggle tasks and work in fast-paced environments
  • Reliability and consistency—always
  • Have an environmental conscience and care about your community
  • Maintain and cultivate a positive attitude-
  • Strength and stamina; shift leaders must be able to lift and carry up to 50 lbs (ice cream and dry ice are heavy)

Responsibilities:

  • Oversee set up and tear down of events
  • Manage enthusiastic team of scoopers (a.k.a. Jeni’s Ambassadors)
  • Serve customers at events and provide supreme customer service that Jeni’s is known for

SCOOP SHOP EMPLOYEE

Scoop shop employees—from ice cream ambassadors to assistant shopkeepers—will be familiar with what distinguishes Jeni’s Splendid Ice Creams from other ice creams; available to work weekends, late nights (past 11 p.m.), and at on-site events; able to provide consistent, world-class service to every single customer; exhibit passion for the community, an eye for detail, a willingness to clean (a lot), stamina (to serve people in long lines), and the ability to work in an exciting, fast-paced environment.

Apply here

SENIOR SHOPKEEPER - COLUMBUS

Jeni’s Splendid Ice Creams is currently looking for a Senior Shopkeeper (our title for District Manager) in the Columbus, OH area. Our Senior Shopkeepers work to develop a team of leaders focused on creating an unparalleled experience in our scoop shops while managing the day-to-day logistics of selling the world’s greatest ice creams.

The Senior Shopkeeper will oversee a region of shops, ensuring that they offer world-class customer service while building community at each location. They’ll provide direction and leadership for their team of Shopkeepers while overcoming challenges and working towards each shop’s financial and operational goals.

The ideal candidate is someone who:

  • Is energetic, with an infectious smile and great written and verbal communication skills
  • Can lead a team of leaders with a collaborative and positive style
  • Is highly organized, self-motivated and excels in a team environment
  • Has a knowledge and appreciation of what makes Jeni’s (both the company and the ice creams) unique and splendid

The ideal candidate will have:

  • A Bachelor’s degree (preferred but not required)
  • Extensive experience in customer service, with a focus on developing talent to next level positions
  • Experience with managing budgets and P&Ls
  • 2+ years of experience managing 2 or more stores, departments or units in a retail or food operation, with a focus on both service and operations

Submit your resume to HR
(Resumes sent to other email addresses will not be considered)

SHOPKEEPER - CHICAGO

Jeni’s Ice Cream is currently searching for Shopkeepers in the Chicago region. A Jeni’s Shopkeeper plays a key leadership role in our growing company, leading a team of 25-30 with a constant focus on providing the world’s best ice cream and the world’s best customer service. Traits you were born with will not be the basis for hiring decisions. But we do discriminate strongly against those who do not hustle, scrap, focus, and compete. The ideal Shopkeeper is self-motivated, team focused, and brings a positive, upbeat energy to everything they do.

We are looking for someone who:

  • Is energetic, with an infectious smile and great communication skills
  • Is organized and excels in a team environment
  • Is creative, resourceful, and a strong problem solver
  • Is calm under pressure
  • Has a knowledge and appreciation of the best ice cream on the planet
  • Prior management experience, specifically experience in the service industry, is a plus, but not required.

Apply here

SHOPKEEPER - COLUMBUS

Jeni’s Ice Cream is currently searching for Shopkeepers in Columbus. A Jeni’s Shopkeeper plays a key leadership role in our growing company, leading a team of 25-30 with a constant focus on providing the world’s best ice cream and the world’s best customer service. Traits you were born with will not be the basis for hiring decisions. But we do discriminate strongly against those who do not hustle, scrap, focus, and compete. The ideal Shopkeeper is self-motivated, team focused, and brings a positive, upbeat energy to everything they do.

We are looking for someone who:

  • Is energetic, with an infectious smile and great communication skills
  • Is organized and excels in a team environment
  • Is creative, resourceful, and a strong problem solver
  • Is calm under pressure
  • Has a knowledge and appreciation of the best ice cream on the planet

Prior management experience, specifically experience in the service industry, is a plus, but not required.

Apply here

 

SHOPKEEPER - NASHVILLE

Jeni’s Ice Cream is currently searching for Shopkeepers in the Nashville region. A Jeni’s Shopkeeper plays a key leadership role in our growing company, leading a team of 25-30 with a constant focus on providing the world’s best ice cream and the world’s best customer service. Traits you were born with will not be the basis for hiring decisions. But we do discriminate strongly against those who do not hustle, scrap, focus, and compete. The ideal Shopkeeper is self-motivated, team focused, and brings a positive, upbeat energy to everything they do.

We are looking for someone who:

  • Is energetic, with an infectious smile and great communication skills
  • Is organized and excels in a team environment
  • Is creative, resourceful, and a strong problem solver
  • Is calm under pressure
  • Has a knowledge and appreciation of the best ice cream on the planet
  • Prior management experience, specifically experience in the service industry, is a plus, but not required.

Apply here

 

Kitchen & Bakery

PREP & BAKERY TEAM MEMBERS - COLUMBUS

Jeni’s is seeking team members to start immediately in our production kitchen and bakery. The hours for first shift are Monday – Friday 6:00 a.m. – 2:30 p.m., the hours for second shift are Monday – Friday 2:00 p.m. – 10:30 p.m. The starting pay for this position is $9.50/hour. Once 90 days is completed, qualified team members will be eligible for medical benefits as low as $20 a month as well as an increase to $10.00.

Prep and Bakery Team Members will be familiar with what distinguishes Jeni’s Splendid Ice Creams from other ice creams; able to provide consistent, world-class work with every single batch; exhibit passion for teamwork, an eye for detail, a willingness to clean, stamina, and the ability to work in an exciting, fast-paced, and cold environment.

Prep and bakery employees will be expected to carry out the day to day production duties such as cooking sauce, burning sugar, stirring kettles and fluffing crisp. Team members will be expected to do work inside the freezers and coolers at the kitchen and bakery. Team members are also expected to stand for 6-8 hours at a time and lift up to 50 lbs.

All employees will be required to follow all food and personal safety guidelines outlined by our OSHA and HAACP programs. In addition, employees will be expected to fill out any logs or forms for regulatory purposes on a daily basis.

Required Qualifications:

  • Strong attendance record at previous employment
  • Talent, hustle and guts
  • Positive attitude

Desired Qualifications:

  • Food safety knowledge or previous experience in a food production facility or kitchen
  • Experience with medium to large production and kitchen equipment
  • Ability to deliver the high quality product over a period of time
  • 
Inventory management skills or previous work with an inventory management system

Mandatory overtime may be scheduled to meet production demand.

Please submit a resume to production@jenis.com for consideration.

Shipping & Fulfillment

FULFILLMENT DRIVER - ATLANTA

The Jeni’s Fulfillment department is in need of a driver for the Atlanta team. The fulfillment driver will work in our warehouse and deliver ice cream to our local and out-of-state shop locations. Start time and hours will vary. However this position is a perfect fit for morning people since work can start as early as 5 a.m.

To be considered for the position, candidates must have a valid driver’s license with no felony charges and no more than two moving violations in the last two years. We’re looking for someone who will hustle, scrap, and focus to support Jeni’s growth and expansion.

Responsibilities:

  • Maintain a warehouse environment appropriate for frozen and dry storage
  • Work within our ERP system (Plex) to ensure inventory accuracy while managing FIFO system for our products
  • Operate both light and medium duty vehicles in the delivery of frozen and dry goods to our scoop shops in both Atlanta and Charleston, South Carolina
  • Maintain processes and metrics to track accuracy and efficiency
  • Communicate effectively with internal departments
  • Report daily to supervisors regarding interactions and issues
  • Comply with warehouse safety requirements
  • Be responsible for the delivery & return of product, and keep organized paperwork including logs and signature of receipt

The right candidate should be:

  • Equipped with a strong work ethic
  • Able to lift up to 50 lbs and tolerate cold temperatures for extended periods of time
  • Observant and detail oriented
  • Positive, professional and upbeat at all times
  • Passion about working for America’s best ice cream company
  • Skillful at written and verbal communication
  • Able to pass a DOT physical
  • Able to drive the DOT maximum of 11 hours
  • Able to manage time effectively
  • Experienced at working in a warehouse (preferred)
  • Experienced at delivery (preferred)

This position offers competitive pay plus incentives such as health benefits, 401K after a full year of employment, sick pay, and paid time off. Jeni’s Splendid Ice Creams offers a 30-day sabbatical after three years of continuous employment.

Submit your resume to HR
(Resumes sent to other email addresses will not be considered)

FULFILLMENT SHIFT LEAD - COLUMBUS

Jeni’s Ice Cream is currently searching for a Shift Leader for our Local Fulfillment Team in Columbus. The shift leader will be responsible for leading a team of 5-10 fulfillment drivers through their daily activities. He or she will organize the team’s schedule to successfully deliver retail shops orders, special requests to internal and external customers, and inventory cycle counts throughout our fulfillment center. Managing a fleet of 5-10 vehicles in terms of safety and maintenance is another large aspect of the role.

We are looking for someone who:

  • Currently holds a Class B CDL License
  • Has 2-3 years of professional leadership experience.
  • Is organized and excels in a team environment
  • Is energetic with great communication skills
  • Has strong problem solving skills
  • Has a knowledge and appreciation of the best ice cream on the planet.

Apply here