Join our team

We are a company of people—human, fallible, imperfect, uneven. Our differences are our strengths. We bring our full selves when we walk through the door. All of it. That’s what gives us our edge. Our mission is making better ice creams and bringing people together. It’s what gets us out of bed in the morning and keeps us up late at night. We pursue that mission like professional athletes do sport: never satisfied, always pressing, moving forward, looking for ways to get better. From science and business to art and design and customer service. And we prize three things above all else: talent, hustle, and guts. Think you’ve got what it takes?

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Jeni’s HQ

CHICAGO TERRITORY MANAGER - CHICAGO

Jeni’s Splendid Ice Creams is looking for a Chicago Territory Manager who will ensure that Jeni’s ice creams are available across The Windy City. The right person for this full-time member of Team Jeni’s will be a true brand ambassador, an ice cream evangelist, and a doer of good.

The successful Chicago Territory Manager will be able to:

  • Work the Chicago market with enthusiasm and care
  • Be the face of Jeni’s, presenting what makes Jeni’s ice creams different from all others
  • Initiate, develop, and maintain great business relationships
  • Be so organized, prioritized, and communicative that she/he consistently provides excellent service levels and follow-up, even when that requires evenings and/or weekends
  • Be flexible and willing to do 20 different things when needed, without direct supervision or guidance
  • Make sure our ice creams consistently look amazing

The ideal candidate will have:

  • 2-5 years of sales experience
  • A well-developed understanding of the art of selling
  • An eagerness to learn
  • A hunger to set goals and exceed them
  • Creativity, new ideas, and an open mind to the new ideas of others
  • Knowledge of the Chicago food world
  • The ability to work out of her/his home and travel throughout Chicago
  • Bachelor’s degree preferred
  • Food demo or sales experience preferred

Submit your resume to HR
(Resumes sent to other email addresses will not be considered)

CONSTRUCTION LEADER - COLUMBUS

Jeni’s Splendid Ice Creams is looking for an experienced Construction Leader to oversee all aspects of scoop shop construction management, ensuring completion on time and on budget.

This person will:

  • Oversee contractor and vendor selection, negotiation, and performance management
  • Manage project planning and deadlines
  • Interpret leases and construction documents
  • Lead continuous improvement and sustainable design efforts across sites, including retrofits and new builds
  • Work with our in-house creative team and outside architects and engineers
  • Oversee all permitting
  • Ensure plans and contractor performance adhere to contract specifications
  • Be willing to travel 50% of the time

The ideal candidate will have:

  • At least 5 years of retail construction project management experience
  • A solid understanding of cost/schedule control, risk evaluation, and contractor/supplier management
  • Strong leadership skills
  • Excellent written and verbal communication and advocacy skills
  • A bachelor’s degree
  • In addition, candidates with experience in lease negotiation will be preferred

Submit your resume to HR
(Resumes sent to other email addresses will not be considered)

COST ACCOUNTANT - COLUMBUS

The Jeni’s Cost Accountant is responsible for the accurate statement of the company’s product cost, gross margin and inventory in the company’s monthly financial statements.

This mathlete ensures that all of the transactions impacting inventory and cost of sales are accurate through daily tracking and analysis of the activities in our production, fulfillment and sourcing departments. When appropriate, the Cost Accountant investigates and corrects errors in the daily transactions for these departments.

The ideal candidate will also have an intuitive understanding of when to step in and make improvements to our current systems and when to support and train staff on functions related to inventory and cost of sales.

Primary responsibilities:

  • Maintains accurate costing of all products, including materials costs and calculations of labor & overhead rates
  • Ensures month end financial reporting of inventory and cost of goods sold is accurate
  • Organizes and supervises annual physical inventory counts as well as periodic cycle counts
  • Provides analysis and understanding of variances in the standard costing accounts. For example, purchase price variance, waste and capitalized labor
  • Participates in various projects and ad-hoc reporting as needed
  • Develops and maintains Operational Scorecards
  • Prepares product cost information for new and existing products for pricing review

Secondary responsibilities:

  • Assists in annual audit procedures related to inventory and costing
  • Leads the Quarterly inventory item review process with the Sourcing and Production Departments
  • Participates in various projects and ad-hoc reporting as needed

The ideal candidate will have the following:

  • An accounting or business administration degree
  • At least 3 years of cost accounting experience
  • Excellent problem solving skills
  • Excellent communication skills, both written and verbal
  • Top notch Excel skills, with the ability to create information from large amounts of data

Submit your resume to HR
(Resumes sent to other email addresses will not be considered)

IT ADMINISTRATOR - COLUMBUS

Jeni’s Splendid Ice Creams is searching for an IT Administrator who is collaborative, adaptable, resourceful, open minded, and capable of keeping our IT systems operating smoothly.

The IT Administrator will be responsible for:

  • The maintenance of our IT hardware and software
  • IT-related compliance programs
  • Routine system audits
  • The IT helpdesk – troubleshooting and resolving all IT issues
  • User training and support programs

The ideal candidate will have:

  • At least 2 years of related experience or a degree in a related field
  • Strong attention to detail
  • Highly-developed problem-solving skills
  • A dedication to, and enjoyment of, helping others
  • The Force

Submit your resume to HR
(Resumes sent to other email addresses will not be considered)

JUNIOR GRAPHIC DESIGNER - COLUMBUS

Team Jeni’s is looking for a Junior Graphic Designer with talent, hustle, and guts (who bleeds Pantone 172) to join the Creative Team.

As the Junior Graphic Designer, you’ll need to have experience:

  • Working closely with the Creative Director, and Creative Team on brand, concept, development, and execution
  • Developing an idea from initial concept to final execution and bringing big ideas to every project regardless of the size
  • Providing production support to the Art Director and Designer
  • Designing for multi-channel marketing concepts
  • Taking direction and executing in ways that are consistent with the project’s goals

The ideal candidate will have:

  • A Bachelor’s Degree in Graphic Design, Art, or a similar field
  • 2+ years of graphic design experience
  • A thorough understanding of photography and typography
  • An extensive knowledge of best design practices in the digital space
  • The ability to work quickly, efficiently, and accurately within all required aspects of the Adobe Creative Suite (Photoshop, Illustrator and Indesign, CSS)
  • A collaborative approach to creative development
  • Strong organizational and time management skills; the ability to adhere to deadlines
  • The ability to manage multiple projects simultaneously and efficiently
  • An interest in social and cultural trends and fashions
  • A deep appreciation for great graphic design and visual experiences, and for what makes Jeni’s ice creams unique and splendid

Submit your resume to HR
(Resumes sent to other email addresses will not be considered)

NEW SHOP LEAD OPENER - COLUMBUS

Jeni’s Splendid Ice Creams is searching for a person to act as our New Shop Lead Opener to facilitate changes in the scoop shops, as well as manage the opening of new Jeni’s Scoop Shops.

This position will report to the Shops Leader, and will handle the multitude of operational changes and improvements our organization is frequently experimenting with, as well as manage the processes and activities leading up to the opening of a new shop from start to finish, often handling multiple shop openings at once. This person will provide direction and support to their Shopkeepers, ensuring that the team and the scoop shop is ready to deliver an unparalleled customer experience on opening night and beyond.

The ideal candidate is someone who is:

  • Experienced in managing a food/retail operation with a focus on hiring, training and development, and operational excellence
  • Energetic, optimistic, and driven
  • Highly organized and focused; enjoys working hard and learning quickly
  • Creative and resourceful; capable of problem solving with great attention to detail
  • Skilled at collaborating and communicating with team members and cross-functional partners at every level

Qualified candidates will have:

  • 2+ years of experience with new store openings, hiring, training, and managing teams in highly demanding, good food, third-wave coffee, or customer-focused retail
  • The ability to travel 30-50% of the time
  • A Bachelor’s degree
  • A willingness to do whatever it takes alongside any member of Team Jeni’s to get the job done
  • Excellent written and verbal communication skills

Submit your resume to HR
(Resumes sent to other email addresses will not be considered)

NYC TERRITORY MANAGER - NYC

Jeni’s Splendid Ice Creams is looking for a NYC Territory Manager who will ensure that Jeni’s ice creams are available across Gotham. The right person for this full-time member of Team Jeni’s will be a true brand ambassador, an ice cream evangelist, and a doer of good.

The successful NYC Territory Manager will be able to:

  • Work the NYC market with enthusiasm and care
  • Be the face of Jeni’s, presenting what makes Jeni’s ice creams different from all others
  • Initiate, develop, and maintain great business relationships
  • Be so organized, prioritized, and communicative that she/he consistently provides excellent service levels and follow-up, even when that requires evenings and/or weekends
  • Be flexible and willing to do 20 different things when needed, without direct supervision or guidance
  • Make sure our ice creams consistently look amazing

The ideal candidate will have:

  • 2-5 years of sales experience
  • A well-developed understanding of the art of selling
  • An eagerness to learn
  • A hunger to set goals and exceed them
  • Creativity, new ideas, and an open mind to the new ideas of others
  • Knowledge of the NYC food world
  • The ability to work out of her/his home and travel throughout greater New York
  • Bachelor’s degree preferred
  • Food demo or sales experience preferred

Submit your resume to HR
(Resumes sent to other email addresses will not be considered)

WHOLESALE SALES ANALYST - COLUMBUS

Jeni’s Splendid Ice Creams is searching for a Wholesale Sales Analyst to join our team. This person will serve as an important, analytical link between the Sales team, Creative, and Finance, and function as a critical part of evaluating and implementing improvements to sales programs and processes.

Specifically, this person will be responsible for:

  • Accurate and timely delivery of weekly, monthly, and quarterly sales reporting and analysis of account-level data and consumption trends
  • Assisting in daily sales analysis to provide actionable feedback for ACV/distribution, sales trends, shelf management, etc., and using available tools to assist in fact-based category and business analysis
  • Serving as a power user and subject matter expert in sales systems such as Whole Foods portal, UNFI/KeHE/DPI portals, Nielsen, IRI and/or SPINS, in order to deliver insights and recommendations in consistent, actionable formats
  • Developing presentation materials needed to deliver and share analysis, insights and recommendations with the Sales team and other internal partners
  • Conducting promotional planning support via in-depth store-specific analysis and communicate promotional results to all levels of the organization
  • Acting as liaison to the Finance team to proactively manage distributor deductions and broker commissions
  • Providing tracking for effectiveness and profitability of approved sales and marketing promotion programs including analysis of programs at the retail level
  • Managing and analyzing sales distribution to understand gaps and opportunities in the retail space
  • Reporting on broker effectiveness in meeting stated sales goals
  • Supporting forecasting, and providing key information to the business including monthly forecasts, annual budgets, related revisions, and applicable analytics

Qualified candidates will have:

  • Proven analytical skills, computer proficiency and experience with project management
  • Exceptional Microsoft Excel and PowerPoint skills
  • Broad knowledge of consumer products, product mix impacts, and knowledge of key retail sales metrics (ACV, velocity, # items)
  • 2+ years of consumer packaged goods sales experience, or 3+ years in a comparative field
  • The ability and personality to be a positive, supportive, skillful member of the Sales Team and Team Jeni’s
  • Excellent written and verbal communication skills
  • Proficiency with IRI, Nielsen, or other syndicated data (preferred)
  • Bachelor’s Degree in Business, Marketing, Management, or related field required

Submit your resume to HR
(Resumes sent to other email addresses will not be considered)

Scoop Shops & Events

COLUMBUS EVENTS TEAM LEADER

Jeni’s Splendid Ice Creams is looking for Columbus Events Team Leaders (two full time and two part time) to join our team, oversee events, manage scoopers, and help serve our beloved customers.

We prefer candidates with events experience, but we are willing to train candidates with flexible schedules, an awesome attitude, a big love of people and Jeni’s ice creams, and the desire to learn the job and work hard.

HOURS:
They vary, but the majority of hours worked will be during evenings and weekends. Again–an open and flexible schedule is required.

A MUST:
An Events Team Leader must have a driver’s license and a clean driving record.

RESPONSIBILITIES:

  • Overseeing the set up and teardown of events
  • Managing scoopers (a.k.a. Jeni’s Ambassadors)
  • Serving customers at events and providing the supreme customer service for which Jeni’s is known

DESIRED CHARACTERISTICS & ABILITIES:

  • Passionate about good food and enthusiastic when talking about Jeni’s ice creams with customers
  • Supreme customer service skills
  • Ability to work hard and maintain a high quality of work over long periods of time
  • Ability to juggle tasks and work in fast-paced environments
  • Resourceful and calm when challenges come up
  • Environmentally aware and community oriented
  • A consistent positive attitude
  • Strength and stamina – shift leaders must be able to lift and carry up to 50 lbs

Submit your resume to HR

(Resumes sent to other email addresses will not be considered)

LOS ANGELES EVENTS AMBASSADOR

Our LA events team is expanding and we’re currently hiring Events Team Leaders to oversee events, manage scoopers/ambassadors, and help serve our loyal customers in the greater LA area. We prefer candidates with previous events/brand ambassador experience, but we are willing to train candidates with flexible schedules and whom have the desire to learn the job while working hard.

Hours:
Hours vary, but the majority of hours worked will be during evenings and weekends. (*This role requires a flexible evening/weekend schedule.*)

A Must:
An Events Team Leader must have a valid driver’s license and clean driving record. A motorcycle license—or willingness to obtain one—is a plus.

Desired Characteristics & Abilities:

  • A genuine love for ice cream (and, in general, good food) so that your enthusiasm exudes while talking to event goers about Jeni’s. We want people to know the Jeni’s story–and the impeccable ingredients that go into our ice cream.
  • Supreme customer service skills
  • The ability to work hard and maintain a high quality of service during long shifts
  • The ability to juggle tasks and work in fast-paced environments
  • Reliability and consistency—always
  • Have an environmental conscience and care about your community
  • Maintain and cultivate a positive attitude-
  • Strength and stamina; shift leaders must be able to lift and carry up to 50 lbs (ice cream and dry ice are heavy)

Responsibilities:

  • Oversee set up and tear down of events
  • Manage enthusiastic team of scoopers (a.k.a. Jeni’s Ambassadors)
  • Serve customers at events and provide supreme customer service that Jeni’s is known for

Apply here

NASHVILLE EVENTS AMBASSADOR

Our Nashville events team is expanding and we’re currently hiring Events Team Leaders to oversee events, manage scoopers/ambassadors, and help serve our loyal customers in thegreater Nashville area. We prefer candidates with previous events/brand ambassador experience, but we are willing to train candidates with flexible schedules and whom have the desire to learn the job while working hard.

Hours:
Hours vary, but the majority of hours worked will be during evenings and weekends. (*This role requires a flexible evening/weekend schedule.*)

A Must:
An Events Team Leader must have a valid driver’s license and clean driving record. A motorcycle license—or willingness to obtain one—is a plus.

Desired Characteristics & Abilities:

  • A genuine love for ice cream (and, in general, good food) so that your enthusiasm exudes while talking to event goers about Jeni’s. We want people to know the Jeni’s story–and the impeccable ingredients that go into our ice cream.
  • Supreme customer service skills
  • The ability to work hard and maintain a high quality of service during long shifts
  • The ability to juggle tasks and work in fast-paced environments
  • Reliability and consistency—always
  • Have an environmental conscience and care about your community
  • Maintain and cultivate a positive attitude-
  • Strength and stamina; shift leaders must be able to lift and carry up to 50 lbs (ice cream and dry ice are heavy)

Responsibilities:

  • Oversee set up and tear down of events
  • Manage enthusiastic team of scoopers (a.k.a. Jeni’s Ambassadors)
  • Serve customers at events and provide supreme customer service that Jeni’s is known for

SCOOP SHOP EMPLOYEE

Scoop shop employees—from ice cream ambassadors to assistant shopkeepers—will be familiar with what distinguishes Jeni’s Splendid Ice Creams from other ice creams; available to work weekends, late nights (past 11 p.m.), and at on-site events; able to provide consistent, world-class service to every single customer; exhibit passion for the community, an eye for detail, a willingness to clean (a lot), stamina (to serve people in long lines), and the ability to work in an exciting, fast-paced environment.

Apply here

SHOPKEEPER - CHICAGO

Jeni’s Ice Cream is currently searching for Shopkeepers in the Chicago region. A Jeni’s Shopkeeper plays a key leadership role in our growing company, leading a team of 25-30 with a constant focus on providing the world’s best ice cream and the world’s best customer service. Traits you were born with will not be the basis for hiring decisions. But we do discriminate strongly against those who do not hustle, scrap, focus, and compete. The ideal Shopkeeper is self-motivated, team focused, and brings a positive, upbeat energy to everything they do.

We are looking for someone who:

  • Is energetic, with an infectious smile and great communication skills
  • Is organized and excels in a team environment
  • Is creative, resourceful, and a strong problem solver
  • Is calm under pressure
  • Has a knowledge and appreciation of the best ice cream on the planet
  • Prior management experience, specifically experience in the service industry, is a plus, but not required.

Apply here

SHOPKEEPER - COLUMBUS

Jeni’s Ice Cream is currently searching for Shopkeepers in Columbus. A Jeni’s Shopkeeper plays a key leadership role in our growing company, leading a team of 25-30 with a constant focus on providing the world’s best ice cream and the world’s best customer service. Traits you were born with will not be the basis for hiring decisions. But we do discriminate strongly against those who do not hustle, scrap, focus, and compete. The ideal Shopkeeper is self-motivated, team focused, and brings a positive, upbeat energy to everything they do.

We are looking for someone who:

  • Is energetic, with an infectious smile and great communication skills
  • Is organized and excels in a team environment
  • Is creative, resourceful, and a strong problem solver
  • Is calm under pressure
  • Has a knowledge and appreciation of the best ice cream on the planet

Prior management experience, specifically experience in the service industry, is a plus, but not required.

Apply here

 

SHOPKEEPER - NASHVILLE

Jeni’s Ice Cream is currently searching for Shopkeepers in the Nashville region. A Jeni’s Shopkeeper plays a key leadership role in our growing company, leading a team of 25-30 with a constant focus on providing the world’s best ice cream and the world’s best customer service. Traits you were born with will not be the basis for hiring decisions. But we do discriminate strongly against those who do not hustle, scrap, focus, and compete. The ideal Shopkeeper is self-motivated, team focused, and brings a positive, upbeat energy to everything they do.

We are looking for someone who:

  • Is energetic, with an infectious smile and great communication skills
  • Is organized and excels in a team environment
  • Is creative, resourceful, and a strong problem solver
  • Is calm under pressure
  • Has a knowledge and appreciation of the best ice cream on the planet
  • Prior management experience, specifically experience in the service industry, is a plus, but not required.

Apply here

 

Kitchen & Bakery

PREP & BAKERY TEAM MEMBERS - COLUMBUS

Jeni’s is seeking team members to start immediately in our production kitchen and bakery. The hours for first shift are Monday – Friday 6:00 a.m. – 2:30 p.m., the hours for second shift are Monday – Friday 2:00 p.m. – 10:30 p.m. The starting pay for this position is $9.50/hour. Once 90 days is completed, qualified team members will be eligible for medical benefits as low as $20 a month as well as an increase to $10.00.

Prep and Bakery Team Members will be familiar with what distinguishes Jeni’s Splendid Ice Creams from other ice creams; able to provide consistent, world-class work with every single batch; exhibit passion for teamwork, an eye for detail, a willingness to clean, stamina, and the ability to work in an exciting, fast-paced, and cold environment.

Prep and bakery employees will be expected to carry out the day to day production duties such as cooking sauce, burning sugar, stirring kettles and fluffing crisp. Team members will be expected to do work inside the freezers and coolers at the kitchen and bakery. Team members are also expected to stand for 6-8 hours at a time and lift up to 50 lbs.

All employees will be required to follow all food and personal safety guidelines outlined by our OSHA and HAACP programs. In addition, employees will be expected to fill out any logs or forms for regulatory purposes on a daily basis.

Required Qualifications:

  • Strong attendance record at previous employment
  • Talent, hustle and guts
  • Positive attitude

Desired Qualifications:

  • Food safety knowledge or previous experience in a food production facility or kitchen
  • Experience with medium to large production and kitchen equipment
  • Ability to deliver the high quality product over a period of time
  • 
Inventory management skills or previous work with an inventory management system

Mandatory overtime may be scheduled to meet production demand.

Please submit a resume to production@jenis.com for consideration.

Shipping & Fulfillment

FULFILLMENT DRIVER - ATLANTA

The Jeni’s Fulfillment department is in need of a driver for the Atlanta team. The fulfillment driver will work in our warehouse and deliver ice cream to our local and out-of-state shop locations. Start time and hours will vary. However this position is a perfect fit for morning people since work can start as early as 5 a.m.

To be considered for the position, candidates must have a valid driver’s license with no felony charges and no more than two moving violations in the last two years. We’re looking for someone who will hustle, scrap, and focus to support Jeni’s growth and expansion.

Responsibilities:

  • Maintain a warehouse environment appropriate for frozen and dry storage
  • Work within our ERP system (Plex) to ensure inventory accuracy while managing FIFO system for our products
  • Operate both light and medium duty vehicles in the delivery of frozen and dry goods to our scoop shops in both Atlanta and Charleston, South Carolina
  • Maintain processes and metrics to track accuracy and efficiency
  • Communicate effectively with internal departments
  • Report daily to supervisors regarding interactions and issues
  • Comply with warehouse safety requirements
  • Be responsible for the delivery & return of product, and keep organized paperwork including logs and signature of receipt

The right candidate should be:

  • Equipped with a strong work ethic
  • Able to lift up to 50 lbs and tolerate cold temperatures for extended periods of time
  • Observant and detail oriented
  • Positive, professional and upbeat at all times
  • Passion about working for America’s best ice cream company
  • Skillful at written and verbal communication
  • Able to pass a DOT physical
  • Able to drive the DOT maximum of 11 hours
  • Able to manage time effectively
  • Experienced at working in a warehouse (preferred)
  • Experienced at delivery (preferred)

This position offers competitive pay plus incentives such as health benefits, 401K after a full year of employment, sick pay, and paid time off. Jeni’s Splendid Ice Creams offers a 30-day sabbatical after three years of continuous employment.

Submit your resume to HR
(Resumes sent to other email addresses will not be considered)

FULFILLMENT SHIFT LEAD - COLUMBUS

Jeni’s Ice Cream is currently searching for a Shift Leader for our Local Fulfillment Team in Columbus. The shift leader will be responsible for leading a team of 5-10 fulfillment drivers through their daily activities. He or she will organize the team’s schedule to successfully deliver retail shops orders, special requests to internal and external customers, and inventory cycle counts throughout our fulfillment center. Managing a fleet of 5-10 vehicles in terms of safety and maintenance is another large aspect of the role.

We are looking for someone who:

  • Currently holds a Class B CDL License
  • Has 2-3 years of professional leadership experience.
  • Is organized and excels in a team environment
  • Is energetic with great communication skills
  • Has strong problem solving skills
  • Has a knowledge and appreciation of the best ice cream on the planet.

Apply here