Join our team

We are a company of people—human, fallible, imperfect, uneven. Our differences are our strengths. We bring our full selves when we walk through the door. All of it. That’s what gives us our edge. Our mission is making better ice creams and bringing people together. It’s what gets us out of bed in the morning and keeps us up late at night. We pursue that mission like professional athletes do sport: never satisfied, always pressing, moving forward, looking for ways to get better. From science and business to art and design and customer service. And we prize three things above all else: talent, hustle, and guts. Think you’ve got what it takes?

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Jeni’s HQ

Scoop Shops & Events

COLUMBUS EVENTS SHIFT LEADER

Jeni’s Splendid Ice Creams is looking for Columbus Events Shift Leaders (part time) to join our team, oversee events, manage scoopers, and help serve our beloved customers.

We prefer candidates with events experience, but we are willing to train candidates with flexible schedules, an awesome attitude, a big love of people and Jeni’s ice creams, and the desire to learn the job and work hard.

HOURS:
They vary, but the majority of hours worked will be during evenings and weekends. Again–an open and flexible schedule is required. Pay is $9 – $9.50 per hour, depending on experience.

A MUST:
An Events Team Leader must have a driver’s license and a clean driving record.

RESPONSIBILITIES:

  • Overseeing the set up and teardown of events
  • Managing scoopers (a.k.a. Jeni’s Ambassadors)
  • Serving customers at events and providing the supreme customer service for which Jeni’s is known

DESIRED CHARACTERISTICS & ABILITIES:

  • Passionate about good food and enthusiastic when talking about Jeni’s ice creams with customers
  • Supreme customer service skills
  • Ability to work hard and maintain a high quality of work over long periods of time
  • Ability to juggle tasks and work in fast-paced environments
  • Resourceful and calm when challenges come up
  • Environmentally aware and community oriented
  • A consistent positive attitude
  • Strength and stamina – shift leaders must be able to lift and carry up to 50 lbs

Submit your resume to HR

(Resumes sent to other email addresses will not be considered)

LOS ANGELES EVENTS AMBASSADOR

Our LA events team is expanding and we’re currently hiring Events Team Leaders to oversee events, manage scoopers/ambassadors, and help serve our loyal customers in the greater LA area. We prefer candidates with previous events/brand ambassador experience, but we are willing to train candidates with flexible schedules and whom have the desire to learn the job while working hard.

Hours:
Hours vary, but the majority of hours worked will be during evenings and weekends. (*This role requires a flexible evening/weekend schedule.*)

A Must:
An Events Team Leader must have a valid driver’s license and clean driving record. A motorcycle license—or willingness to obtain one—is a plus.

Desired Characteristics & Abilities:

  • A genuine love for ice cream (and, in general, good food) so that your enthusiasm exudes while talking to event goers about Jeni’s. We want people to know the Jeni’s story–and the impeccable ingredients that go into our ice cream.
  • Supreme customer service skills
  • The ability to work hard and maintain a high quality of service during long shifts
  • The ability to juggle tasks and work in fast-paced environments
  • Reliability and consistency—always
  • Have an environmental conscience and care about your community
  • Maintain and cultivate a positive attitude-
  • Strength and stamina; shift leaders must be able to lift and carry up to 50 lbs (ice cream and dry ice are heavy)

Responsibilities:

  • Oversee set up and tear down of events
  • Manage enthusiastic team of scoopers (a.k.a. Jeni’s Ambassadors)
  • Serve customers at events and provide supreme customer service that Jeni’s is known for

Apply here

NASHVILLE EVENTS AMBASSADOR

Our Nashville events team is expanding and we’re currently hiring Events Team Leaders to oversee events, manage scoopers/ambassadors, and help serve our loyal customers in thegreater Nashville area. We prefer candidates with previous events/brand ambassador experience, but we are willing to train candidates with flexible schedules and whom have the desire to learn the job while working hard.

Hours:
Hours vary, but the majority of hours worked will be during evenings and weekends. (*This role requires a flexible evening/weekend schedule.*)

A Must:
An Events Team Leader must have a valid driver’s license and clean driving record. A motorcycle license—or willingness to obtain one—is a plus.

Desired Characteristics & Abilities:

  • A genuine love for ice cream (and, in general, good food) so that your enthusiasm exudes while talking to event goers about Jeni’s. We want people to know the Jeni’s story–and the impeccable ingredients that go into our ice cream.
  • Supreme customer service skills
  • The ability to work hard and maintain a high quality of service during long shifts
  • The ability to juggle tasks and work in fast-paced environments
  • Reliability and consistency—always
  • Have an environmental conscience and care about your community
  • Maintain and cultivate a positive attitude-
  • Strength and stamina; shift leaders must be able to lift and carry up to 50 lbs (ice cream and dry ice are heavy)

Responsibilities:

  • Oversee set up and tear down of events
  • Manage enthusiastic team of scoopers (a.k.a. Jeni’s Ambassadors)
  • Serve customers at events and provide supreme customer service that Jeni’s is known for

SCOOP SHOP EMPLOYEE

Scoop shop employees—from ice cream ambassadors to assistant shopkeepers—will be familiar with what distinguishes Jeni’s Splendid Ice Creams from other ice creams; available to work weekends, late nights (past 11 p.m.), and at on-site events; able to provide consistent, world-class service to every single customer; exhibit passion for the community, an eye for detail, a willingness to clean (a lot), stamina (to serve people in long lines), and the ability to work in an exciting, fast-paced environment.

Apply here

SHOPKEEPER - CHICAGO

Jeni’s Ice Cream is currently searching for Shopkeepers in the Chicago region. A Jeni’s Shopkeeper plays a key leadership role in our growing company, leading a team of 25-30 with a constant focus on providing the world’s best ice cream and the world’s best customer service. Traits you were born with will not be the basis for hiring decisions. But we do discriminate strongly against those who do not hustle, scrap, focus, and compete. The ideal Shopkeeper is self-motivated, team focused, and brings a positive, upbeat energy to everything they do.

We are looking for someone who:

  • Is energetic, with an infectious smile and great communication skills
  • Is organized and excels in a team environment
  • Is creative, resourceful, and a strong problem solver
  • Is calm under pressure
  • Has a knowledge and appreciation of the best ice cream on the planet
  • Prior management experience, specifically experience in the service industry, is a plus, but not required.

Apply here

SHOPKEEPER - COLUMBUS

Jeni’s Ice Cream is currently searching for Shopkeepers in Columbus. A Jeni’s Shopkeeper plays a key leadership role in our growing company, leading a team of 25-30 with a constant focus on providing the world’s best ice cream and the world’s best customer service. Traits you were born with will not be the basis for hiring decisions. But we do discriminate strongly against those who do not hustle, scrap, focus, and compete. The ideal Shopkeeper is self-motivated, team focused, and brings a positive, upbeat energy to everything they do.

We are looking for someone who:

  • Is energetic, with an infectious smile and great communication skills
  • Is organized and excels in a team environment
  • Is creative, resourceful, and a strong problem solver
  • Is calm under pressure
  • Has a knowledge and appreciation of the best ice cream on the planet

Prior management experience, specifically experience in the service industry, is a plus, but not required.

Apply here

 

SHOPKEEPER - NASHVILLE

Jeni’s Ice Cream is currently searching for Shopkeepers in the Nashville region. A Jeni’s Shopkeeper plays a key leadership role in our growing company, leading a team of 25-30 with a constant focus on providing the world’s best ice cream and the world’s best customer service. Traits you were born with will not be the basis for hiring decisions. But we do discriminate strongly against those who do not hustle, scrap, focus, and compete. The ideal Shopkeeper is self-motivated, team focused, and brings a positive, upbeat energy to everything they do.

We are looking for someone who:

  • Is energetic, with an infectious smile and great communication skills
  • Is organized and excels in a team environment
  • Is creative, resourceful, and a strong problem solver
  • Is calm under pressure
  • Has a knowledge and appreciation of the best ice cream on the planet
  • Prior management experience, specifically experience in the service industry, is a plus, but not required.

Apply here

 

Kitchen & Bakery

MAINTENANCE LEAD - COLUMBUS

As the Maintenance Lead, you’ll be responsible for helping with machine installation, maintenance, and preventative measures in the kitchen and bakery to meet production goals. The Maintenance Lead must be highly focused on quality and safety while eager to train and share new knowledge with team members. You’ll also be required to help with performance measures and testing new equipment as the projects arise.

You’ll be required to work a flexible schedule and be on-call nights and weekends to help maintain and troubleshoot issues as needed. Your regularly scheduled hours will be 8AM-4:30 PM but may be later during the week or weekend hours as needed by production demands.

In this role you will:

  • Perform nightly, weekly, monthly, quarterly cleaning and maintenance duties with little supervision from the Facilities Manager
  • Thoroughly document maintenance activity
  • Communicate regularly with the Facilities Manager
  • Maintain organized inventory of spare parts for our kitchen and bakery equipment
  • Help to issue purchase orders for spare parts and receive them
  • Work with maintenance vendors and external technicians as needed
  • Communicate any issues clearly and precisely to parties involved
  • Champion and follow all safety policies and procedures and ergonomic standards
  • Assist in the day-to-day support of operators, adjustments, set ups and change-overs
  • Run any and all machines at the request of management or operations team
  • Perform other duties as requested by management

Required qualifications:

  • Positive attitude in a fast work environment
  • Strong safety and quality orientation
  • Experience using Google, Google Drive, Word and Excel
  • Excellent time management skills and self managed
  • 3-5 years experience in a maintenance role at a manufacturing operation
  • Willingness to learn
  • Strong sense of urgency to minimize downtime of equipment

We’d be excited if you had the following:

  • Experience in a food-grade production environment
  • Leadership experience in a supervisory or management role

Please send your resume to production@jenis.com for consideration.

PREP & BAKERY TEAM MEMBERS - COLUMBUS

Jeni’s is seeking team members to start immediately in our production kitchen and bakery. The hours for first shift are Monday – Friday 6:00 a.m. – 2:30 p.m., the hours for second shift are Monday – Friday 2:00 p.m. – 10:30 p.m. The starting pay for this position is $10.50/hour. Once 90 days is completed, qualified team members will be eligible for medical benefits as low as $20 a month as well as an increase to $11.00.

Prep and Bakery Team Members will be familiar with what distinguishes Jeni’s Splendid Ice Creams from other ice creams; able to provide consistent, world-class work with every single batch; exhibit passion for teamwork, an eye for detail, a willingness to clean, stamina, and the ability to work in an exciting, fast-paced, and cold environment.

Prep and bakery employees will be expected to carry out the day to day production duties such as cooking sauce, burning sugar, stirring kettles and fluffing crisp. Team members will be expected to do work inside the freezers and coolers at the kitchen and bakery. Team members are also expected to stand for 6-8 hours at a time and lift up to 50 lbs.

All employees will be required to follow all food and personal safety guidelines outlined by our OSHA and HAACP programs. In addition, employees will be expected to fill out any logs or forms for regulatory purposes on a daily basis.

Required Qualifications:

  • Strong attendance record at previous employment
  • Talent, hustle and guts
  • Positive attitude

Desired Qualifications:

  • Food safety knowledge or previous experience in a food production facility or kitchen
  • Experience with medium to large production and kitchen equipment
  • Ability to deliver the high quality product over a period of time
  • 
Inventory management skills or previous work with an inventory management system

Mandatory overtime may be scheduled to meet production demand.

Please submit a resume to production@jenis.com for consideration.

Shipping & Fulfillment

FULFILLMENT DRIVER/WAREHOUSE EMPLOYEE - SOUTH EL MONTE

At Jeni’s Splendid Ice Creams, our mission is making better ice creams and bringing people together. It takes a community of people to build ice cream from the ground up: growers, makers, producers, suppliers, customers and we’re looking for a fulfillment driver/warehouse employee to be part of our team.

As part of the Los Angeles Fulfillment department, you will be based out of the dry warehouse located in South El Monte, pick up ice cream from local cold storages and deliver ice cream and dry goods to our local shop and wholesale customers. Start time and hours will vary; however, this position is a perfect fit for a morning person as most shifts begin at 5:30 – 6am.

To be considered for this position, candidates must have a valid driver’s license with no felony charges and no more than two moving violations in the last two years. We’re looking for someone who will hustle, scrap, focus, and compete to support Jeni’s growth and expansion.

Responsibilities:

  • Keep a clean and safe working environment
  • Assist in all order processing, picking, packing, receiving, delivering
  • Able to work in a cooler/cold warehouse environment
  • Pull and set-up orders using manual and electric pallet jacks
  • Work within our ERP system (Plex) to ensure inventory accuracy while managing FIFO system for our products
  • Operate both light and medium duty vehicles in the delivery of frozen and dry goods
  • Communicate effectively with internal departments
  • Responsible for the delivery and return of product and keeping organized paperwork including logs and signature of receipt
  • Data entry and assistance with special projects as needed

The right candidate will be:

  • Equipped with a strong work ethic
  • Able to lift up to 50 lbs and be able to work in a cooler/cold warehouse environment
  • Observant and detail oriented
  • Self motivated
  • Positive, professional and upbeat at all times
  • Strong communication skills
  • Able to manage time effectively
  • Warehouse experience preferred
  • Delivery experience preferred

This position offers competitive pay plus incentives such as health benefits, 401k after a full year of employment, sick pay, and paid time off. Jeni’s Splendid Ice Creams offers a 30 day paid sabbatical after three years of continuous employment. The position starts at 14-17 dollars an hour.

Submit your resume here
(Resumes sent to other email addresses will not be considered)

MERCHANDISE PROCESSOR - COLUMBUS

Jeni’s Splendid Ice Creams is a dynamic Columbus based company that prides itself on providing the world’s best ice creams to customers across the country. To facilitate our ever-growing demand, Jeni’s is looking to hire individuals who are excellence driven, creative, coachable, dependable, have a willingness to learn, and embody our company mantra of Talent, Hustle, and Guts.

Job Description:
The merchandise processor is a part of our shipping team within the e-commerce arm of the fulfillment team, delivering the world’s best ice creams to the world’s best customers.

Responsibilities
This position is responsible for safely and effectively packaging customer orders with extreme accuracy and adherence to SOPs, while maintaining accuracy of inventory by auditing the product being shipped. A keen attention to detail is desired, as well as a self-driven, positive attitude. This position will be required to work both in the warehouse and in the freezer, including, but not limited to, the following:

  • Maintaining inventory
  • Adhering to all SOPs
  • Executing general warehouse duties
  • Assisting cross-functionality inside and out of the warehouse

The right candidate will be:

  • Able to lift 80 pounds
  • Have ERP or WMS experience
  • Able to complete all basic and ongoing training
  • Adaptable to an ever changing landscape
  • Able to learn all in-house systems
  • Detailed and results oriented
  • Tolerant of temperatures down to -20 F

Submit your resume here
(Resumes sent to other email addresses will not be considered)