Join our team

We are a company of people—human, fallible, imperfect, uneven. Our differences are our strengths. We bring our full selves when we walk through the door. All of it. That’s what gives us our edge. Our mission is making better ice creams and bringing people together. It’s what gets us out of bed in the morning and keeps us up late at night. We pursue that mission like professional athletes do sport: never satisfied, always pressing, moving forward, looking for ways to get better. From science and business to art and design and customer service. And we prize three things above all else: talent, hustle, and guts. Think you’ve got what it takes?

Scroll 👇 for openings

Click to apply

Jeni’s HQ

Inside Sales Representative - Columbus

Team Jeni’s is looking for a smart, talented, and competitive inside sales representative who will delight in finding new retail partners that will help us share the world’s best ice creams with the world’s best customers.

This person will play a fundamental role in achieving our growth objectives. You must be comfortable making dozens of calls per day, working with channel partners, generating interest, qualifying prospects and closing sales.

Responsibilities:

  • Source new sales opportunities through inbound lead follow-up and outbound cold calls and emails
  • Understand customer needs and requirements
  • Route qualified opportunities to the appropriate sales managers for further development and closer
  • Close sales and achieve quarterly sales goals
  • Research accounts, identify key players and generate interest
  • Maintain and expand your database of prospects

Requirements:

  • Proven inside sales experience
  • Track record of over-achieving sales goals
  • Strong phone presence and experience dialing dozens of calls per day
  • Proficient with corporate productivity and web presentation tools
  • Experience working with Salesforce.com
  • Excellent verbal and written communications skills
  • Strong listening and presentation skills
  • Ability to prioritize, and manage time effectively
  • BA/BS degree or equivalent

Submit resume to HR

Financial Accounting Analyst

Jeni’s is looking for a Financial Accounting Analyst to join our team. We are looking for a self-motivated problem solver with a mind for continuous improvement and the ability to take a project and run with it. The ideal candidate will be eager to quickly make a contribution, and grow her/his career where there is big-company learning exposure in a home-town atmosphere.

Key Responsibilities:

  • Assist the Accounting Manager with day-to-day, monthly, and year-end operations
  • Develop reporting and analysis to help business owners understand how they are performing against budget
  • Perform various accounts analysis to ensure ledger balances are accurate
  • Prepare monthly reconciliations and post journal entries
  • Monitor and review expense coding to ensure accounts are appropriately stated
  • Assist in the month-end and year-end closing processes
  • Support audit requirements for external audit review
  • Develop and implement standard operating procedures for business processes
  • Monitor and improve internal control procedures
  • Provide ad hoc analysis and analytics on the performance of the business

 

The ideal candidate will have:

  • A Bachelor’s Degree in Accounting or Finance
  • At least two years of related experience in accounting operations or public accounting
  • Solid accounting skills with a working knowledge of GAAP
  • The ability to apply accounting theory to real-world practical situations
  • Advanced Microsoft Excel Skills
  • A high level of accuracy and attention to detail
  • Excellent verbal and written communication skills

Submit resume to HR

Scoop Shops & Events

AMBASSADOR - LOS ANGELES

As an Ice Cream Ambassador, you will:

  • Serve the ice cream Time magazine calls “the best in America”
  • Gain valuable real-world business experience
  • Work in a fast-paced, never boring environment
  • Have opportunities for growth within a growing company
  • Receive competitive compensation
  • Bring people joy and help build community

Ice Cream Ambassadors (also known as scoop shop employees) will be expected to:

  • Exhibit passion for community, an eye for detail, a willingness to clean (a lot), stamina (to serve people in long lines), and the ability to work in an exciting, fast-paced environment
  • Be familiar with what distinguishes Jeni’s Splendid Ice Creams from other ice creams
  • Be available to work weekends, late nights (past 11 p.m.)
  • Provide consistent, world-class service to every single customer

Apply here

AMBASSADOR SHIFT LEAD - LOS ANGELES

As an Ambassador Shift Lead, you will:

  • Serve the ice cream Time magazine calls “the best in America”
  • Oversee a team of Ambassadors, ensuring we are providing the world’s best customer service
  • Gain valuable real-world business experience
  • Work in a fast-paced, never boring environment
  • Have opportunities for growth within a growing company
  • Receive competitive compensation
  • Bring people joy and help build community

Ambassador Shift Leads will be expected to:

  • Exhibit a commitment to providing the world’s best customer service with an eye for detail, a willingness to clean (a lot), stamina (to serve people in long lines), and the ability to work in an exciting, fast-paced environment
  • Be familiar with what distinguishes Jeni’s Splendid Ice Creams from other ice creams
  • Be resourceful and calm when challenges come up
  • Be environmentally aware and community oriented
  • Maintain a consistent, contagious positive attitude
  • Be available to work weekends, late nights (past 11 p.m.)

Apply here

SHOPKEEPER - VENICE, LOS ANGELES

Jeni’s Splendid Ice Creams is currently searching for Shopkeepers. A Jeni’s Shopkeeper plays a key leadership role in our growing company, leading a team of 10-20 with a constant focus on providing the world’s best ice creams and the world’s best customer service. Traits you were born with will not be the basis for hiring decisions. But we do discriminate strongly against those who do not hustle, scrap, focus, and compete. The ideal Shopkeeper is self-motivated, team focused, and brings a positive, upbeat energy to everything they do.

We are looking for someone who:

  • Is energetic, with an infectious smile and great communication skills
  • Is organized and excels in a team environment
  • Is creative, resourceful, and a strong problem solver
  • Is calm under pressure
  • Has a knowledge and appreciation of the best ice creams on the planet
  • Prior management experience, specifically experience in the service industry, is a plus, but not required

Apply here

ASSISTANT SHOPKEEPER - LOS ANGELES

Jeni’s Splendid Ice Creams is currently searching for an Assistant Shopkeeper. A Jeni’s Assistant Shopkeeper plays a key role in our growing company, learning to lead a team of 10-20 with a constant focus on providing the world’s best ice creams and the world’s best customer service. Traits you were born with will not be the basis for hiring decisions. But we do discriminate strongly against those who do not hustle, scrap, focus, and compete. The ideal Assistant Shopkeeper is self-motivated, team focused, and brings a positive, upbeat energy to everything they do.

We are looking for someone who:

  • Is energetic, with an infectious smile and great communication skills
  • Is organized and excels in a team environment
  • Is creative, resourceful, and a strong problem solver
  • Is calm under pressure
  • Has a knowledge and appreciation of the best ice creams on the planet
  • Prior management experience, specifically experience in the service industry, is a plus, but not required.

Apply here

SHOPKEEPER - CALABASAS

Jeni’s Splendid Ice Creams is currently searching to expand our Shopkeeper team. Our leadership team plays a key role in our growing company, learning to lead a team of 10-20 with a constant focus on providing the world’s best ice creams and the world’s best customer service. Traits you were born with will not be the basis for hiring decisions. But we do discriminate strongly against those who do not hustle, scrap, focus, and compete. The ideal Assistant Shopkeeper is self-motivated, team focused, and brings a positive, upbeat energy to everything they do.

We are looking for someone who:

  • Is energetic, with an infectious smile and great communication skills
  • Is organized and excels in a team environment
  • Is calm under pressure, creative, resourceful, and a strong problem solver
  • Has a knowledge and appreciation of the best ice creams on the planet
  • Prior management experience, specifically experience in the service industry, is a plus, but not required.
  • Exhibits a commitment to providing the world’s best customer service with an eye for detail, a willingness to clean (a lot), stamina (to serve people in long lines), and the ability to work in an exciting, fast-paced environment.
  • Is familiar with what distinguishes Jeni’s Splendid Ice Creams from other ice creams; ability to master products and ingredients
  • Is resourceful and calm when challenges come up
  • Is environmentally aware and community oriented. Familiar with B Corp Certification.
  • Maintain a consistent, professional, contagious positive attitude
  • Be available to work mornings, weekends, late nights (past 11 p.m.)

Submit a cover letter with your resume here

ASSISTANT SHOPKEEPER - CALABASAS

Jeni’s Splendid Ice Creams is currently searching to expand our Shopkeeper team. Our leadership team plays a key role in our growing company, learning to lead a team of 10-20 with a constant focus on providing the world’s best ice creams and the world’s best customer service. Traits you were born with will not be the basis for hiring decisions. But we do discriminate strongly against those who do not hustle, scrap, focus, and compete. The ideal Assistant Shopkeeper is self-motivated, team focused, and brings a positive, upbeat energy to everything they do.

We are looking for someone who:

  • Is energetic, with an infectious smile and great communication skills
  • Is organized and excels in a team environment
  • Is calm under pressure, creative, resourceful, and a strong problem solver
  • Has a knowledge and appreciation of the best ice creams on the planet
  • Prior management experience, specifically experience in the service industry, is a plus, but not required.
  • Exhibits a commitment to providing the world’s best customer service with an eye for detail, a willingness to clean (a lot), stamina (to serve people in long lines), and the ability to work in an exciting, fast-paced environment.
  • Is familiar with what distinguishes Jeni’s Splendid Ice Creams from other ice creams; ability to master products and ingredients
  • Is resourceful and calm when challenges come up
  • Is environmentally aware and community oriented. Familiar with B Corp Certification.
  • Maintain a consistent, professional, contagious positive attitude
  • Be available to work mornings, weekends, late nights (past 11 p.m.)

Submit a cover letter with your resume here

ASSISTANT SHOPKEEPER - COLUMBUS

Jeni’s Splendid Ice Creams is currently searching for Assistant Shopkeepers. This person will play a key role in our growing company, learning to lead a team of 10-20 with a constant focus on providing the world’s best ice creams and the world’s best customer service. Traits you were born with will not be the basis for hiring decisions. But we do discriminate strongly against those who do not hustle, scrap, focus, and compete. The ideal Assistant Shopkeeper is self-motivated, team focused, and brings a positive, upbeat energy to everything they do.

We are looking for someone who:

  • Is energetic, with an infectious smile and great communication skills
  • Is organized and excels in a team environment
  • Is creative, resourceful, and a strong problem solver
  • Is calm under pressure
  • Has a knowledge and appreciation of the best ice creams on the planet
  • Prior management experience, specifically in the service industry, is a plus, but not required

Apply here

ASSISTANT SHOPKEEPER - WASHINGTON D.C.

Jeni’s Splendid Ice Creams is currently searching for Assistant Shopkeepers. This person will play a key role in our growing company, learning to lead a team of 10-20 with a constant focus on providing the world’s best ice creams and the world’s best customer service. Traits you were born with will not be the basis for hiring decisions. But we do discriminate strongly against those who do not hustle, scrap, focus, and compete. The ideal Assistant Shopkeeper is self-motivated, team focused, and brings a positive, upbeat energy to everything they do.

We are looking for someone who:

  • Is energetic, with an infectious smile and great communication skills
  • Is organized and excels in a team environment
  • Is creative, resourceful, and a strong problem solver
  • Is calm under pressure
  • Has a knowledge and appreciation of the best ice creams on the planet
  • Prior management experience, specifically in the service industry, is a plus, but not required

Apply here

ASSISTANT SHOPKEEPER - NASHVILLE

Jeni’s Splendid Ice Creams is currently searching for Assistant Shopkeepers. This person will play a key role in our growing company, learning to lead a team of 10-20 with a constant focus on providing the world’s best ice creams and the world’s best customer service. Traits you were born with will not be the basis for hiring decisions. But we do discriminate strongly against those who do not hustle, scrap, focus, and compete. The ideal Assistant Shopkeeper is self-motivated, team focused, and brings a positive, upbeat energy to everything they do.

We are looking for someone who:

  • Is energetic, with an infectious smile and great communication skills
  • Is organized and excels in a team environment
  • Is creative, resourceful, and a strong problem solver
  • Is calm under pressure
  • Has a knowledge and appreciation of the best ice creams on the planet
  • Prior management experience, specifically in the service industry, is a plus, but not required

Apply here

AMBASSADOR - NASHVILLE

As an Ice Cream Ambassador, you will:

  • Serve the ice cream Time magazine calls “the best in America”
  • Gain valuable real-world business experience
  • Work in a fast-paced, never boring environment
  • Have opportunities for growth within a growing company
  • Receive competitive compensation
  • Bring people joy and help build community

Ice Cream Ambassadors (also known as scoop shop employees will):

  • Exhibit a passion for the community, an eye for detail, a willingness to clean (a lot), stamina (to serve people in long lines), and the ability to work in an exciting, fast-paced environment
  • Be familiar with what distinguishes Jeni’s Splendid Ice Creams from other ice creams
  • Be available to work weekends, late nights (past 11 p.m.)
  • Provide consistent, world-class service to every single customer

Apply here

AMBASSADOR - ATLANTA

As an Ice Cream Ambassador, you will:

  • Serve the ice cream Time magazine calls “the best in America”
  • Gain valuable real-world business experience
  • Work in a fast-paced, never boring environment
  • Have opportunities for growth within a growing company
  • Receive competitive compensation
  • Bring people joy and help build community

Ice Cream Ambassadors (also known as scoop shop employees will):

  • Exhibit a passion for the community, an eye for detail, a willingness to clean (a lot), stamina (to serve people in long lines), and the ability to work in an exciting, fast-paced environment
  • Be familiar with what distinguishes Jeni’s Splendid Ice Creams from other ice creams
  • Be available to work weekends, late nights (past 11 p.m.)
  • Provide consistent, world-class service to every single customer

Apply here

ASSISTANT SHOPKEEPER - ATLANTA

Jeni’s Splendid Ice Creams is currently searching for Assistant Shopkeepers. This person will play a key role in our growing company, learning to lead a team of 10-20 with a constant focus on providing the world’s best ice creams and the world’s best customer service. Traits you were born with will not be the basis for hiring decisions. But we do discriminate strongly against those who do not hustle, scrap, focus, and compete. The ideal Assistant Shopkeeper is self-motivated, team focused, and brings a positive, upbeat energy to everything they do.

We are looking for someone who:

  • Is energetic, with an infectious smile and great communication skills
  • Is organized and excels in a team environment
  • Is creative, resourceful, and a strong problem solver
  • Is calm under pressure
  • Has a knowledge and appreciation of the best ice creams on the planet
  • Prior management experience, specifically in the service industry, is a plus, but not required

Apply here

SHOPKEEPER - ATLANTA

Jeni’s Splendid Ice Creams is currently searching for Shopkeepers. A Jeni’s Shopkeeper plays a key leadership role in our growing company, leading a team of 10-20 with a constant focus on providing the world’s best ice creams and the world’s best customer service. Traits you were born with will not be the basis for hiring decisions. But we do discriminate strongly against those who do not hustle, scrap, focus, and compete. The ideal Shopkeeper is self-motivated, team focused, and brings a positive, upbeat energy to everything they do.

We are looking for someone who:

  • Is energetic, with an infectious smile and great communication skills
  • Is organized and excels in a team environment
  • Is creative, resourceful, and a strong problem solver
  • Is calm under pressure
  • Has a knowledge and appreciation of the best ice creams on the planet
  • Prior management experience, specifically experience in the service industry, is a plus, but not required

Apply here

AMBASSADOR - CHARLESTON

As an Ice Cream Ambassador, you will:

  • Serve the ice cream Time magazine calls “the best in America”
  • Gain valuable real-world business experience
  • Work in a fast-paced, never boring environment
  • Have opportunities for growth within a growing company
  • Receive competitive compensation
  • Bring people joy and help build community

Ice Cream Ambassadors (also known as scoop shop employees will):

  • Exhibit a passion for the community, an eye for detail, a willingness to clean (a lot), stamina (to serve people in long lines), and the ability to work in an exciting, fast-paced environment
  • Be familiar with what distinguishes Jeni’s Splendid Ice Creams from other ice creams
  • Be available to work weekends, late nights (past 11 p.m.)
  • Provide consistent, world-class service to every single customer

Apply here

ASSISTANT SHOPKEEPER - CHARLESTON

Jeni’s Splendid Ice Creams is currently searching for Assistant Shopkeepers. This person will play a key role in our growing company, learning to lead a team of 10-20 with a constant focus on providing the world’s best ice creams and the world’s best customer service. Traits you were born with will not be the basis for hiring decisions. But we do discriminate strongly against those who do not hustle, scrap, focus, and compete. The ideal Assistant Shopkeeper is self-motivated, team focused, and brings a positive, upbeat energy to everything they do.

We are looking for someone who:

  • Is energetic, with an infectious smile and great communication skills
  • Is organized and excels in a team environment
  • Is creative, resourceful, and a strong problem solver
  • Is calm under pressure
  • Has a knowledge and appreciation of the best ice creams on the planet
  • Prior management experience, specifically in the service industry, is a plus, but not required

Apply here

AMBASSADOR - CHICAGO

As an Ice Cream Ambassador, you will:

  • Serve the ice cream Time magazine calls “the best in America”
  • Gain valuable real-world business experience
  • Work in a fast-paced, never boring environment
  • Have opportunities for growth within a growing company
  • Receive competitive compensation
  • Bring people joy and help build community

Ice Cream Ambassadors (also known as scoop shop employees) will be expected to:

  • Exhibit passion for community, an eye for detail, a willingness to clean (a lot), stamina (to serve people in long lines), and the ability to work in an exciting, fast-paced environment
  • Be familiar with what distinguishes Jeni’s Splendid Ice Creams from other ice creams
  • Be available to work weekends, late nights (past 11 p.m.)
  • Provide consistent, world-class service to every single customer

Apply here

NASHVILLE EVENTS AMBASSADOR

Our Nashville events team is expanding and we’re currently hiring Events Team Leaders to oversee events, manage scoopers/ambassadors, and help serve our loyal customers in thegreater Nashville area. We prefer candidates with previous events/brand ambassador experience, but we are willing to train candidates with flexible schedules and whom have the desire to learn the job while working hard.

Hours:
Hours vary, but the majority of hours worked will be during evenings and weekends. (*This role requires a flexible evening/weekend schedule.*)

A Must:
An Events Team Leader must have a valid driver’s license and clean driving record. A motorcycle license—or willingness to obtain one—is a plus.

Desired Characteristics & Abilities:

  • A genuine love for ice cream (and, in general, good food) so that your enthusiasm exudes while talking to event goers about Jeni’s. We want people to know the Jeni’s story–and the impeccable ingredients that go into our ice cream.
  • Supreme customer service skills
  • The ability to work hard and maintain a high quality of service during long shifts
  • The ability to juggle tasks and work in fast-paced environments
  • Reliability and consistency—always
  • Have an environmental conscience and care about your community
  • Maintain and cultivate a positive attitude-
  • Strength and stamina; shift leaders must be able to lift and carry up to 50 lbs (ice cream and dry ice are heavy)

Responsibilities:

  • Oversee set up and tear down of events
  • Manage enthusiastic team of scoopers (a.k.a. Jeni’s Ambassadors)
  • Serve customers at events and provide supreme customer service that Jeni’s is known for

Kitchen & Bakery

Shipping & Fulfillment