We are a company of people—human, fallible, imperfect, uneven. Our differences are our strengths. We bring our full selves when we walk through the door. All of it. That’s what gives us our edge. Our mission is making better ice creams and bringing people together. It’s what gets us out of bed in the morning and keeps us up late at night. We pursue that mission like professional athletes do sport: never satisfied, always pressing, moving forward, looking for ways to get better. From science and business to art and design and customer service. And we prize three things above all else: talent, hustle, and guts. Think you’ve got what it takes?
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Jeni’s Splendid Ice Creams is looking for Columbus Events Team Members to join our team and help serve our beloved customers. We prefer candidates with events experience, but we are willing to train candidates with a flexible schedule, an awesome attitude, a big love of people & Jeni’s ice creams, and the desire to learn the job & work hard.
The right candidate must have:
Jeni’s Splendid Ice Creams is searching for a Shopkeeper to join our Washington, D.C. team.
Our mission is to make the world’s best ice creams and build community. Our scoop shops are at the heart of how we serve this mission. They are where we offer the ice creams we work so hard to build from the ground up—where people come together to share joy and conversation.
We love people. We love ice cream. We view ice cream as a form of art.
A Jeni’s Shopkeeper is the general manager of his/her scoop shop, responsible for all day-to-day operations. (S)he plays a key leadership role in our growing company, leading a team of 20-30 with a constant focus on providing the world’s best ice cream and world-class customer service. This person has a ton of hustle, scrappiness, focus, and passion for achieving results. The ideal Shopkeeper is self-motivated, team-focused, and brings a positive, upbeat energy to everything (s)he does.
The qualified Shopkeeper candidate:
Shopkeepers at Jeni’s are offered the following employment benefits:
The job of the Assistant Shopkeeper is to partner with and support the Shopkeeper and Shop team by training and role modeling exceptional customer service, beautiful scooping, hustling through lines and late night deep cleaning, and treating all customers and team members with care and respect. The dynamic leadership duo of Shopkeeper and Assistant Shopkeeper runs their shop like it’s their company (while having all of Team Jeni’s there to support them.) They hire, train, schedule, and manage a team of 10-30 Ice Cream Ambassadors while learning about customer service, people management, and soulful entrepreneurship.
We’re growing, and as we grow we will need new Shopkeepers. The best way to hire an exceptional Shopkeeper is to promote an exceptional Assistant Shopkeeper. We think our Assistant Shopkeeper role is the best career development opportunity out there.
The qualified Assistant Shopkeeper candidate:
Assistant Shopkeepers at Jeni’s are offered the following employment benefits:
Qualified candidates can follow up their online application with a resume, cover letter and compensation requirement emailed to email@example.com
We are always accepting applications for Ice Cream Ambassadors. As an Ambassador, you will:
• Serve the ice cream Time magazine calls “the best in America”
• Gain valuable real-world business and entrepreneurship experience
• Work in an environment oriented around serving each other and making people’s day
• Have opportunities for growth within a growing company
• Receive competitive compensation
Ice Cream Ambassadors (also known as scoop shop employees) will be expected to:
• Exhibit passion for community, an eye for detail, a willingness to clean (a lot), stamina (to serve people in long lines), and the ability to work in a fast-paced environment
• Be familiar with (and be able to articulate to customers) what distinguishes Jeni’s Splendid Ice Creams from other ice creams, and be able to articulate that to the 500th customer with the same care and presence as the 1st customer
The Warehouse Operations Manager oversees and directs activities regarding the efficient receipt, storage, shipping, and inventory accuracy for Jeni’s e-commerce, wholesale direct, and scoop shop channels. The Warehouse Operations Manager contributes to the success of Jeni’s by fine-tuning every aspect of warehouse operations, including product movement and storage systems, inventory management, safety, and leadership of the Columbus-based warehouse team.
This individual is responsible for managing work through a team of supervisors.
Responsibilities and Duties:
Self-Starter: You can execute tasks, but you rarely have to be asked. You take the right actions where needed.
Excellent communicator: You take the time to effectively listen to others and eloquently communicate the why when leading a team through any initiative.
Intellectually curious: You never stop asking why or seeking to understand the root cause of issues.
Grit: You’re resilient, kind, courageous, and hard-working.
Strong Leader: You recognize that your success is merely the sum total of the individual successes of your team members.
Jeni’s is looking for a Merchandise Processor to join our Fulfillment Team (shipping) in Columbus, OH.
The Merchandise Processor/Shipping Team Member picks and packs merchandise orders in a timely and skillful manner while meeting Jeni’s standards for safety, security, and productivity. The Merchandise Processor works within the shipping team to ensure completeness and correctness of all orders filled, and is excellence-driven, dependable, and willing to learn.
This position is responsible for accurately and efficiently picking & packing customer merchandise orders, making sure the product is packaged to safely arrive complete at its destination. Typical working hours are 8:00-4:30 (40 hrs/wk guaranteed).
Processing an order entails at least the following (and sometimes more):
Stenciling, tagging, or marking orders as requested
Picking merchandise for orders
Handling dry ice
Maintaining a clean and organized warehouse
The qualified candidate must have:
Ability to regularly lift up to 60 pounds
Ability to withstand walking, bending, lifting, reaching, and pulling movements daily, for extended periods of time
Effective & timely communication skills (to relay information about damaged goods, shipping discrepancies, etc.)
Ability to complete basic & ongoing training
Organization skills to handle multiple tasks in a quick-paced environment
Attention to detail and results orientation
Flexible working hours (weekends included, when demand deems)
Previous warehouse experience preferred
Team Jeni’s is looking for a Maintenance Technician to join our Production Team (Kitchen) in Columbus, OH.
This person will ensure that Kitchen equipment & building are kept in good repair and maintain compliance with regulations by performing preventive maintenance & repairs or scheduling contractors when necessary. The Maintenance Tech will also assist with receiving & shipping duties and manage building/capital improvement projects (e.g. new equipment installations, roof replacements, etc.).
Complete and record preventive maintenance tasks according to Preventive Maintenance schedule
Develop processes and procedures to minimize downtime and improve production efficiency
Complete periodic checklists to assess functionality & condition of equipment
Inspect trucks prior to shipping or receiving
Receive ingredients & supplies and provide Production Supervisor with paperwork
Record information associated with receiving & shipping product and ingredients
Assist with palletizing finished product for shipment to partner producers
Assist with production when necessary
Comply with food safety policies and procedures
The qualified candidate must have:
Training in preventive maintenance programs
1+ years of experience in food manufacturing maintenance
Basic understanding of food processing equipment (e.g. pumps, kettles, Hobart mixer, Urschel dicer, etc.)
Curiosity to better understand our equipment via personal research/training opportunities
Self-motivation & direction
Organization, communication, and time management skills
Experience managing processes and executing manufacturing methods/procedures
Problem-solving and decision-making abilities
Team Jeni’s is looking for a Production Kitchen Team Member to join our Production Team in Columbus, OH.
This person will help the team meet expected production numbers by performing food prep work in a team setting using Food Safe Procedures and Good Manufacturing Practices, under the direction of a Shift Lead and Shift Supervisor.
Team Jeni’s is looking for a Sanitation Technician (2nd or 3rd shift) to join our Production Team (kitchen) in Columbus, OH.
As part of the Quality and Food Safety team, the Sanitation Technician, working under the Sanitation Manager’s guidance, is responsible for cleaning & sanitizing equipment, performing environmental cleaning, and safely using cleaning/sanitizing chemicals. Sanitation Technicians play a key role in maintaining an exceptionally clean and food-safe production environment.
The qualified candidate must have:
The pay rate for this position (which includes a $1.00/hr. third-shift differential) is $11.50/hr. with eligibility to increase to $12/hr. after successful completion (meets or exceeds job performance & attendance standards) of the first 90 days.