Join our team

We are a company of people—human, fallible, imperfect, uneven. Our differences are our strengths. We bring our full selves when we walk through the door. All of it. That’s what gives us our edge. Our mission is making better ice creams and bringing people together. It’s what gets us out of bed in the morning and keeps us up late at night. We pursue that mission like professional athletes do sport: never satisfied, always pressing, moving forward, looking for ways to get better. From science and business to art and design and customer service. And we prize three things above all else: talent, hustle, and guts. Think you’ve got what it takes?

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Jeni’s HQ

Accounts Payable Coordinator - Columbus

Jeni’s is searching for our newest mathlete – the Accounts Payable Coordinator.

As the Accounts Payable Coordinator, you’ll be:

  • Maintaining and entering daily accounts payable transactions
  • Overseeing the weekly vendor payment schedule and check run
  • Managing vendor relationships
  • Managing monthly accounts payable reconciliations and accruals
  • Preparing and executing 1099s at year end
  • Maintaining all digital and paper vendor files
  • Providing administrative support to corporate credit card program

The ideal candidate will have:

  • A Bachelor’s Degree or equivalent experience
  • 1-2 years of relevant experience preferred
  • A love for crunching numbers
  • An affinity for Sweet Cream ice cream in your morning coffee

Submit resume to HR

Shops Planning Manager - Retail - Columbus

Jeni’s Splendid Ice Creams is searching for a Shops Planning Manager.

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This person will partner with leadership to develop a forward-looking view of sales and labor, and use that view to improve decision making and resource allocation.

Key Responsibilities:

Own the development and maintenance of a forward-looking view of ice cream sales and labor complement/schedule: (pre-season)

  • Use financial direction from the CFO
  • Seed with historical data on seasonality, daily & weekly splits
  • Incorporate trend at both macro and local levels
  • Adjust for new shops
  • Adjust for marketing & promotions

Use the forward-looking view to: (in-season)

  • Plan labor & write schedules
  • Push inventory ahead of demand
  • Uncover barriers to growth
  • Set mins/maxs for supplies
  • Recommend inventory delivery frequency
  • Influence assortment at Shops
  • Feed inventory needs to Production/Demand Planning

Play a key role in influencing smart business decisions through the use of historical and current data

Integrate data and insights with other functions:

  • Shop operations
  • Production
  • Supply chain
  • Marketing
  • Real Estate and Construction
  • E-Comm and Wholesale

Shop Operations:

  • Participate in issue diagnostics and solutions
  • Know our Shops and act as a positive force in solving problems, continuously learning and improving, wisely deploying resourcing, and generally serving the Shops team so they can serve our customers
  • Operate as a member of the Shops leadership team along side District Managers, Market Managers, and Shopkeepers
  • Act as Project Manager on projects related to continuously improving how we serve our customers, train and serve our employees, grow, and operate

The ideal candidate will have:

  • A minimum of 7-10 years of store planning/retail labor management experience and a proven track record of success in a growth-oriented environment
  • Professional experience, insight, and perspective to build on the current momentum and strengths of Jeni’s
  • A collaborative, entrepreneurial, high-energy and self-motivated approach, and an appreciation of what makes Jeni’s, both the company and the ice creams, unique and splendid
  • A willingness to work alongside any member of Team Jeni’s, doing whatever it takes to serve our co-workers, customers, and communities
  • An undergraduate degree and MBA (preferred)
  • Demonstrated planning and project management skills
  • Exceptional written and verbal communication skills

Submit resume to HR

Scoop Shops & Events

AMBASSADOR - LOS ANGELES

As an Ice Cream Ambassador, you will:

  • Serve the ice cream Time magazine calls “the best in America”
  • Gain valuable real-world business experience
  • Work in a fast-paced, never boring environment
  • Have opportunities for growth within a growing company
  • Receive competitive compensation
  • Bring people joy and help build community

Ice Cream Ambassadors (also known as scoop shop employees) will be expected to:

  • Exhibit passion for community, an eye for detail, a willingness to clean (a lot), stamina (to serve people in long lines), and the ability to work in an exciting, fast-paced environment
  • Be familiar with what distinguishes Jeni’s Splendid Ice Creams from other ice creams
  • Be available to work weekends, late nights (past 11 p.m.)
  • Provide consistent, world-class service to every single customer

Apply here

AMBASSADOR SHIFT LEAD - LOS ANGELES

As an Ambassador Shift Lead, you will:

  • Serve the ice cream Time magazine calls “the best in America”
  • Oversee a team of Ambassadors, ensuring we are providing the world’s best customer service
  • Gain valuable real-world business experience
  • Work in a fast-paced, never boring environment
  • Have opportunities for growth within a growing company
  • Receive competitive compensation
  • Bring people joy and help build community

Ambassador Shift Leads will be expected to:

  • Exhibit a commitment to providing the world’s best customer service with an eye for detail, a willingness to clean (a lot), stamina (to serve people in long lines), and the ability to work in an exciting, fast-paced environment
  • Be familiar with what distinguishes Jeni’s Splendid Ice Creams from other ice creams
  • Be resourceful and calm when challenges come up
  • Be environmentally aware and community oriented
  • Maintain a consistent, contagious positive attitude
  • Be available to work weekends, late nights (past 11 p.m.)

Apply here

ASSISTANT SHOPKEEPER - LOS ANGELES

Jeni’s Splendid Ice Creams is currently searching for an Assistant Shopkeeper. A Jeni’s Assistant Shopkeeper plays a key role in our growing company, learning to lead a team of 10-20 with a constant focus on providing the world’s best ice creams and the world’s best customer service. Traits you were born with will not be the basis for hiring decisions. But we do discriminate strongly against those who do not hustle, scrap, focus, and compete. The ideal Assistant Shopkeeper is self-motivated, team focused, and brings a positive, upbeat energy to everything they do.

We are looking for someone who:

  • Is energetic, with an infectious smile and great communication skills
  • Is organized and excels in a team environment
  • Is creative, resourceful, and a strong problem solver
  • Is calm under pressure
  • Has a knowledge and appreciation of the best ice creams on the planet
  • Prior management experience, specifically experience in the service industry, is a plus, but not required.

Apply here

SHOPKEEPER - VENICE, LOS ANGELES

Jeni’s Splendid Ice Creams is currently searching for Shopkeepers. A Jeni’s Shopkeeper plays a key leadership role in our growing company, leading a team of 10-20 with a constant focus on providing the world’s best ice creams and the world’s best customer service. Traits you were born with will not be the basis for hiring decisions. But we do discriminate strongly against those who do not hustle, scrap, focus, and compete. The ideal Shopkeeper is self-motivated, team focused, and brings a positive, upbeat energy to everything they do.

We are looking for someone who:

  • Is energetic, with an infectious smile and great communication skills
  • Is organized and excels in a team environment
  • Is creative, resourceful, and a strong problem solver
  • Is calm under pressure
  • Has a knowledge and appreciation of the best ice creams on the planet
  • Prior management experience, specifically experience in the service industry, is a plus, but not required

Apply here

ASSISTANT SHOPKEEPER - COLUMBUS

Jeni’s Splendid Ice Creams is currently searching for Assistant Shopkeepers. This person will play a key role in our growing company, learning to lead a team of 10-20 with a constant focus on providing the world’s best ice creams and the world’s best customer service. Traits you were born with will not be the basis for hiring decisions. But we do discriminate strongly against those who do not hustle, scrap, focus, and compete. The ideal Assistant Shopkeeper is self-motivated, team focused, and brings a positive, upbeat energy to everything they do.

We are looking for someone who:

  • Is energetic, with an infectious smile and great communication skills
  • Is organized and excels in a team environment
  • Is creative, resourceful, and a strong problem solver
  • Is calm under pressure
  • Has a knowledge and appreciation of the best ice creams on the planet
  • Prior management experience, specifically in the service industry, is a plus, but not required

Apply here

ASSISTANT SHOPKEEPER - WASHINGTON D.C.

Jeni’s Splendid Ice Creams is currently searching for Assistant Shopkeepers. This person will play a key role in our growing company, learning to lead a team of 10-20 with a constant focus on providing the world’s best ice creams and the world’s best customer service. Traits you were born with will not be the basis for hiring decisions. But we do discriminate strongly against those who do not hustle, scrap, focus, and compete. The ideal Assistant Shopkeeper is self-motivated, team focused, and brings a positive, upbeat energy to everything they do.

We are looking for someone who:

  • Is energetic, with an infectious smile and great communication skills
  • Is organized and excels in a team environment
  • Is creative, resourceful, and a strong problem solver
  • Is calm under pressure
  • Has a knowledge and appreciation of the best ice creams on the planet
  • Prior management experience, specifically in the service industry, is a plus, but not required

Apply here

AMBASSADOR SHIFT LEAD - WASHINGTON D.C.

As an Ambassador Shift Lead, you will:

  • Serve the ice cream Time magazine calls “the best in America”
  • Oversee a team of Ambassadors, ensuring we are providing the world’s best customer service
  • Gain valuable real-world business experience
  • Work in a fast-paced, never boring environment
  • Have opportunities for growth within a growing company
  • Receive competitive compensation
  • Bring people joy and help build community

Ambassador Shift Leads will:

  • Exhibit a commitment to providing the world’s best customer service with an eye for detail, a willingness to clean (a lot), stamina (to serve people in long lines), and the ability to work in an exciting, fast-paced environment
  • Be familiar with what distinguishes Jeni’s Splendid Ice Creams from other ice creams
  • Be resourceful and calm when challenges come up
  • Be environmentally aware and community oriented
  • Maintain a consistent, contagious positive attitude
  • Be available to work weekends, late nights (past 11 p.m.)

Apply here

AMBASSADOR - WASHINGTON D.C.

As an Ice Cream Ambassador, you will:

  • Serve the ice cream Time magazine calls “the best in America”
  • Gain valuable real-world business experience
  • Work in a fast-paced, never boring environment
  • Have opportunities for growth within a growing company
  • Receive competitive compensation
  • Bring people joy and help build community

Ice Cream Ambassadors (also known as scoop shop employees will):

  • Exhibit a passion for the community, an eye for detail, a willingness to clean (a lot), stamina (to serve people in long lines), and the ability to work in an exciting, fast-paced environment
  • Be familiar with what distinguishes Jeni’s Splendid Ice Creams from other ice creams
  • Be available to work weekends, late nights (past 11 p.m.)
  • Provide consistent, world-class service to every single customer

Apply here

ASSISTANT SHOPKEEPER - NASHVILLE

Jeni’s Splendid Ice Creams is currently searching for Assistant Shopkeepers. This person will play a key role in our growing company, learning to lead a team of 10-20 with a constant focus on providing the world’s best ice creams and the world’s best customer service. Traits you were born with will not be the basis for hiring decisions. But we do discriminate strongly against those who do not hustle, scrap, focus, and compete. The ideal Assistant Shopkeeper is self-motivated, team focused, and brings a positive, upbeat energy to everything they do.

We are looking for someone who:

  • Is energetic, with an infectious smile and great communication skills
  • Is organized and excels in a team environment
  • Is creative, resourceful, and a strong problem solver
  • Is calm under pressure
  • Has a knowledge and appreciation of the best ice creams on the planet
  • Prior management experience, specifically in the service industry, is a plus, but not required

Apply here

AMBASSADOR - NASHVILLE

As an Ice Cream Ambassador, you will:

  • Serve the ice cream Time magazine calls “the best in America”
  • Gain valuable real-world business experience
  • Work in a fast-paced, never boring environment
  • Have opportunities for growth within a growing company
  • Receive competitive compensation
  • Bring people joy and help build community

Ice Cream Ambassadors (also known as scoop shop employees will):

  • Exhibit a passion for the community, an eye for detail, a willingness to clean (a lot), stamina (to serve people in long lines), and the ability to work in an exciting, fast-paced environment
  • Be familiar with what distinguishes Jeni’s Splendid Ice Creams from other ice creams
  • Be available to work weekends, late nights (past 11 p.m.)
  • Provide consistent, world-class service to every single customer

Apply here

AMBASSADOR - ATLANTA

As an Ice Cream Ambassador, you will:

  • Serve the ice cream Time magazine calls “the best in America”
  • Gain valuable real-world business experience
  • Work in a fast-paced, never boring environment
  • Have opportunities for growth within a growing company
  • Receive competitive compensation
  • Bring people joy and help build community

Ice Cream Ambassadors (also known as scoop shop employees will):

  • Exhibit a passion for the community, an eye for detail, a willingness to clean (a lot), stamina (to serve people in long lines), and the ability to work in an exciting, fast-paced environment
  • Be familiar with what distinguishes Jeni’s Splendid Ice Creams from other ice creams
  • Be available to work weekends, late nights (past 11 p.m.)
  • Provide consistent, world-class service to every single customer

Apply here

ASSISTANT SHOPKEEPER - ATLANTA

Jeni’s Splendid Ice Creams is currently searching for Assistant Shopkeepers. This person will play a key role in our growing company, learning to lead a team of 10-20 with a constant focus on providing the world’s best ice creams and the world’s best customer service. Traits you were born with will not be the basis for hiring decisions. But we do discriminate strongly against those who do not hustle, scrap, focus, and compete. The ideal Assistant Shopkeeper is self-motivated, team focused, and brings a positive, upbeat energy to everything they do.

We are looking for someone who:

  • Is energetic, with an infectious smile and great communication skills
  • Is organized and excels in a team environment
  • Is creative, resourceful, and a strong problem solver
  • Is calm under pressure
  • Has a knowledge and appreciation of the best ice creams on the planet
  • Prior management experience, specifically in the service industry, is a plus, but not required

Apply here

SHOPKEEPER - ATLANTA

Jeni’s Splendid Ice Creams is currently searching for Shopkeepers. A Jeni’s Shopkeeper plays a key leadership role in our growing company, leading a team of 10-20 with a constant focus on providing the world’s best ice creams and the world’s best customer service. Traits you were born with will not be the basis for hiring decisions. But we do discriminate strongly against those who do not hustle, scrap, focus, and compete. The ideal Shopkeeper is self-motivated, team focused, and brings a positive, upbeat energy to everything they do.

We are looking for someone who:

  • Is energetic, with an infectious smile and great communication skills
  • Is organized and excels in a team environment
  • Is creative, resourceful, and a strong problem solver
  • Is calm under pressure
  • Has a knowledge and appreciation of the best ice creams on the planet
  • Prior management experience, specifically experience in the service industry, is a plus, but not required

Apply here

AMBASSADOR - CHARLESTON

As an Ice Cream Ambassador, you will:

  • Serve the ice cream Time magazine calls “the best in America”
  • Gain valuable real-world business experience
  • Work in a fast-paced, never boring environment
  • Have opportunities for growth within a growing company
  • Receive competitive compensation
  • Bring people joy and help build community

Ice Cream Ambassadors (also known as scoop shop employees will):

  • Exhibit a passion for the community, an eye for detail, a willingness to clean (a lot), stamina (to serve people in long lines), and the ability to work in an exciting, fast-paced environment
  • Be familiar with what distinguishes Jeni’s Splendid Ice Creams from other ice creams
  • Be available to work weekends, late nights (past 11 p.m.)
  • Provide consistent, world-class service to every single customer

Apply here

ASSISTANT SHOPKEEPER - CHARLESTON

Jeni’s Splendid Ice Creams is currently searching for Assistant Shopkeepers. This person will play a key role in our growing company, learning to lead a team of 10-20 with a constant focus on providing the world’s best ice creams and the world’s best customer service. Traits you were born with will not be the basis for hiring decisions. But we do discriminate strongly against those who do not hustle, scrap, focus, and compete. The ideal Assistant Shopkeeper is self-motivated, team focused, and brings a positive, upbeat energy to everything they do.

We are looking for someone who:

  • Is energetic, with an infectious smile and great communication skills
  • Is organized and excels in a team environment
  • Is creative, resourceful, and a strong problem solver
  • Is calm under pressure
  • Has a knowledge and appreciation of the best ice creams on the planet
  • Prior management experience, specifically in the service industry, is a plus, but not required

Apply here

AMBASSADOR - CHICAGO

As an Ice Cream Ambassador, you will:

  • Serve the ice cream Time magazine calls “the best in America”
  • Gain valuable real-world business experience
  • Work in a fast-paced, never boring environment
  • Have opportunities for growth within a growing company
  • Receive competitive compensation
  • Bring people joy and help build community

Ice Cream Ambassadors (also known as scoop shop employees) will be expected to:

  • Exhibit passion for community, an eye for detail, a willingness to clean (a lot), stamina (to serve people in long lines), and the ability to work in an exciting, fast-paced environment
  • Be familiar with what distinguishes Jeni’s Splendid Ice Creams from other ice creams
  • Be available to work weekends, late nights (past 11 p.m.)
  • Provide consistent, world-class service to every single customer

Apply here

NASHVILLE EVENTS AMBASSADOR

Our Nashville events team is expanding and we’re currently hiring Events Team Leaders to oversee events, manage scoopers/ambassadors, and help serve our loyal customers in thegreater Nashville area. We prefer candidates with previous events/brand ambassador experience, but we are willing to train candidates with flexible schedules and whom have the desire to learn the job while working hard.

Hours:
Hours vary, but the majority of hours worked will be during evenings and weekends. (*This role requires a flexible evening/weekend schedule.*)

A Must:
An Events Team Leader must have a valid driver’s license and clean driving record. A motorcycle license—or willingness to obtain one—is a plus.

Desired Characteristics & Abilities:

  • A genuine love for ice cream (and, in general, good food) so that your enthusiasm exudes while talking to event goers about Jeni’s. We want people to know the Jeni’s story–and the impeccable ingredients that go into our ice cream.
  • Supreme customer service skills
  • The ability to work hard and maintain a high quality of service during long shifts
  • The ability to juggle tasks and work in fast-paced environments
  • Reliability and consistency—always
  • Have an environmental conscience and care about your community
  • Maintain and cultivate a positive attitude-
  • Strength and stamina; shift leaders must be able to lift and carry up to 50 lbs (ice cream and dry ice are heavy)

Responsibilities:

  • Oversee set up and tear down of events
  • Manage enthusiastic team of scoopers (a.k.a. Jeni’s Ambassadors)
  • Serve customers at events and provide supreme customer service that Jeni’s is known for

Kitchen & Bakery

Shipping & Fulfillment

CLASS B CDL DRIVER

Reports to: Fulfillment Manager

Summary:

Jeni’s Splendid Ice Cream is a dynamic Columbus based nation-wide company that prides itself on provided the world’s best ice cream to customers across the country. To facilitate our ever-growing demand, Jeni’s is looking to hire individuals who are excellence driven, creative, coachable, dependable, willing to learn, and embodies our company mantra of Talent, Hustle, and Guts.

Job Description:

The shop fulfillment team is the face of Jeni’s delivering our product to our partners both in and out of Ohio. This position moves product and ingredients throughout the Jeni’s supply chain. A class B CDL license is required.

Requirements:

This position is responsible for the safely and effectively delivering product across multiple chains, while maintaining accuracy of inventory by auditing the product that is being delivered. A keen attention to detail is desired, as well as a self-driven, positive attitude. This position will be required to work both on the road and in the warehouse, including, but no limited to, the following:

  • Possessing a valid Class B CDL and clean driving record
  • Maintaining inventory
  • Upkeep and maintenance of the fleet
  • Adhering to all SOPs
  • General Warehouse duties
  • Assisting cross-functionally inside and out of the warehouse
  • Ability to stay out one night every other week (hotel and per diem provided by the company)

Abilities/Knowledge:

  • Ability to lift 80 pounds
  • ERP or WMS experience
  • Able to communicate clearly and succinctly in both personal and electronic format
  • Able to complete all basic and on-going training
  • Adaptable to an ever changing landscape
  • Ability to learn all in-house systems
  • Detailed and results oriented
  • Can tolerate temperatures down to -20 F
  • Can pass a pre-employment background check and drug test

Apply here