Join our team

We are a company of people—human, fallible, imperfect, uneven. Our differences are our strengths. We bring our full selves when we walk through the door. All of it. That’s what gives us our edge. Our mission is making better ice creams and bringing people together. It’s what gets us out of bed in the morning and keeps us up late at night. We pursue that mission like professional athletes do sport: never satisfied, always pressing, moving forward, looking for ways to get better. From science and business to art and design and customer service. And we prize three things above all else: talent, hustle, and guts. Think you’ve got what it takes?

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Jeni’s HQ

CONSTRUCTION LEADER - COLUMBUS

Jeni’s Splendid Ice Creams is looking for an experienced Construction Leader to oversee all aspects of scoop shop construction management, ensuring completion on time and on budget.

This person will:

  • Oversee contractor and vendor selection, negotiation, and performance management
  • Manage project planning and deadlines
  • Interpret leases and construction documents
  • Lead continuous improvement and sustainable design efforts across sites, including retrofits and new builds
  • Work with our in-house creative team and outside architects and engineers
  • Oversee all permitting
  • Ensure plans and contractor performance adhere to contract specifications
  • Be willing to travel 50% of the time

The ideal candidate will have:

  • At least 5 years of retail construction project management experience
  • A solid understanding of cost/schedule control, risk evaluation, and contractor/supplier management
  • Strong leadership skills
  • Excellent written and verbal communication and advocacy skills
  • A bachelor’s degree
  • In addition, candidates with experience in lease negotiation will be preferred

Submit your resume to HR
(Resumes sent to other email addresses will not be considered)

COST ACCOUNTANT - COLUMBUS

The Jeni’s Cost Accountant is responsible for the accurate statement of the company’s product cost, gross margin and inventory in the company’s monthly financial statements.

This mathlete ensures that all of the transactions impacting inventory and cost of sales are accurate through daily tracking and analysis of the activities in our production, fulfillment and sourcing departments. When appropriate, the Cost Accountant investigates and corrects errors in the daily transactions for these departments.

The ideal candidate will also have an intuitive understanding of when to step in and make improvements to our current systems and when to support and train staff on functions related to inventory and cost of sales.

Primary responsibilities:

  • Maintains accurate costing of all products, including materials costs and calculations of labor & overhead rates
  • Ensures month end financial reporting of inventory and cost of goods sold is accurate
  • Organizes and supervises annual physical inventory counts as well as periodic cycle counts
  • Provides analysis and understanding of variances in the standard costing accounts. For example, purchase price variance, waste and capitalized labor
  • Participates in various projects and ad-hoc reporting as needed
  • Develops and maintains Operational Scorecards
  • Prepares product cost information for new and existing products for pricing review

Secondary responsibilities:

  • Assists in annual audit procedures related to inventory and costing
  • Leads the Quarterly inventory item review process with the Sourcing and Production Departments
  • Participates in various projects and ad-hoc reporting as needed

The ideal candidate will have the following:

  • An accounting or business administration degree
  • At least 3 years of cost accounting experience
  • Excellent problem solving skills
  • Excellent communication skills, both written and verbal
  • Top notch Excel skills, with the ability to create information from large amounts of data

Submit your resume to HR
(Resumes sent to other email addresses will not be considered)

Scoop Shops & Events

COLUMBUS EVENTS TEAM LEADER

Jeni’s Splendid Ice Creams is looking for Columbus Events Team Leaders (one full time and one part time) to join our team, oversee events, manage scoopers, and help serve our beloved customers.

We prefer candidates with events experience, but we are willing to train candidates with flexible schedules, an awesome attitude, a big love of people and Jeni’s ice creams, and the desire to learn the job and work hard.

HOURS:
They vary, but the majority of hours worked will be during evenings and weekends. Again–an open and flexible schedule is required.

A MUST:
An Events Team Leader must have a driver’s license and a clean driving record.

RESPONSIBILITIES:

  • Overseeing the set up and teardown of events
  • Managing scoopers (a.k.a. Jeni’s Ambassadors)
  • Serving customers at events and providing the supreme customer service for which Jeni’s is known

DESIRED CHARACTERISTICS & ABILITIES:

  • Passionate about good food and enthusiastic when talking about Jeni’s ice creams with customers
  • Supreme customer service skills
  • Ability to work hard and maintain a high quality of work over long periods of time
  • Ability to juggle tasks and work in fast-paced environments
  • Resourceful and calm when challenges come up
  • Environmentally aware and community oriented
  • A consistent positive attitude
  • Strength and stamina – shift leaders must be able to lift and carry up to 50 lbs

Submit your resume to HR

(Resumes sent to other email addresses will not be considered)

LOS ANGELES EVENTS AMBASSADOR

Our LA events team is expanding and we’re currently hiring Events Team Leaders to oversee events, manage scoopers/ambassadors, and help serve our loyal customers in the greater LA area. We prefer candidates with previous events/brand ambassador experience, but we are willing to train candidates with flexible schedules and whom have the desire to learn the job while working hard.

Hours:
Hours vary, but the majority of hours worked will be during evenings and weekends. (*This role requires a flexible evening/weekend schedule.*)

A Must:
An Events Team Leader must have a valid driver’s license and clean driving record. A motorcycle license—or willingness to obtain one—is a plus.

Desired Characteristics & Abilities:

  • A genuine love for ice cream (and, in general, good food) so that your enthusiasm exudes while talking to event goers about Jeni’s. We want people to know the Jeni’s story–and the impeccable ingredients that go into our ice cream.
  • Supreme customer service skills
  • The ability to work hard and maintain a high quality of service during long shifts
  • The ability to juggle tasks and work in fast-paced environments
  • Reliability and consistency—always
  • Have an environmental conscience and care about your community
  • Maintain and cultivate a positive attitude-
  • Strength and stamina; shift leaders must be able to lift and carry up to 50 lbs (ice cream and dry ice are heavy)

Responsibilities:

  • Oversee set up and tear down of events
  • Manage enthusiastic team of scoopers (a.k.a. Jeni’s Ambassadors)
  • Serve customers at events and provide supreme customer service that Jeni’s is known for

Apply here

NASHVILLE EVENTS AMBASSADOR

Our Nashville events team is expanding and we’re currently hiring Events Team Leaders to oversee events, manage scoopers/ambassadors, and help serve our loyal customers in thegreater Nashville area. We prefer candidates with previous events/brand ambassador experience, but we are willing to train candidates with flexible schedules and whom have the desire to learn the job while working hard.

Hours:
Hours vary, but the majority of hours worked will be during evenings and weekends. (*This role requires a flexible evening/weekend schedule.*)

A Must:
An Events Team Leader must have a valid driver’s license and clean driving record. A motorcycle license—or willingness to obtain one—is a plus.

Desired Characteristics & Abilities:

  • A genuine love for ice cream (and, in general, good food) so that your enthusiasm exudes while talking to event goers about Jeni’s. We want people to know the Jeni’s story–and the impeccable ingredients that go into our ice cream.
  • Supreme customer service skills
  • The ability to work hard and maintain a high quality of service during long shifts
  • The ability to juggle tasks and work in fast-paced environments
  • Reliability and consistency—always
  • Have an environmental conscience and care about your community
  • Maintain and cultivate a positive attitude-
  • Strength and stamina; shift leaders must be able to lift and carry up to 50 lbs (ice cream and dry ice are heavy)

Responsibilities:

  • Oversee set up and tear down of events
  • Manage enthusiastic team of scoopers (a.k.a. Jeni’s Ambassadors)
  • Serve customers at events and provide supreme customer service that Jeni’s is known for

NASHVILLE EVENTS MANAGER

Jeni’s is looking for Nashville brains to manage and build our events presence. The right person will be highly organized, have a keen attention to detail, know the who, what, when, and how of the city, and maintain professionalism and energy into the wee hours of crazy, fun 3+day long festivals.

We need someone who’s creative, connected, and is a master of customer service. Oh, and the right candidate will not be afraid to get their hands dirty.

Events Manager Role:

  • Manage day-of event logistics, needs, product, on-site staff management, etc.
  • Schedule Events Team Ambassadors
  • Be certified/licensed to drive & operate all Jeni’s event vehicles
  • Train/manage hourly event staff/ambassadors
  • Attend & seek out community events
  • Create ‘Event Manuals’ for each event
  • Act as main contact for Nashville events
  • Help maintain and manage a social media presence for the events team
  • Follow up via phone or email to all incoming requests
  • Be an efficient, concise communicator
  • Manage fleet & supplies maintenance and upkeep
  • Attend relevant association meetings
  • Have a flexible schedule to attend/work last-minute events
  • Make product usage projections, place orders & schedule delivery of product

Desired Skills & Experience
The right candidate must have:

  • A Bachelor’s degree
  • At least 1-3 years work experience
  • A great attitude
  • The ability to work independently
  • A valid drivers license & good driving record
  • Residence in Nashville

We’ll be really excited about candidates who have:

  • 3+ years of work experience
  • Event planning background
  • Management experience
  • Familiarity with ERP software
  • A history of leadership and involvement in things that matter to them

Submit your resume to HR
(Resumes sent to other email addresses will not be considered)

SCOOP SHOP EMPLOYEE

Scoop shop employees—from ice cream ambassadors to assistant shopkeepers—will be familiar with what distinguishes Jeni’s Splendid Ice Creams from other ice creams; available to work weekends, late nights (past 11 p.m.), and at on-site events; able to provide consistent, world-class service to every single customer; exhibit passion for the community, an eye for detail, a willingness to clean (a lot), stamina (to serve people in long lines), and the ability to work in an exciting, fast-paced environment.

Apply here

SHOPKEEPER - CHICAGO

Jeni’s Ice Cream is currently searching for Shopkeepers in the Chicago region. A Jeni’s Shopkeeper plays a key leadership role in our growing company, leading a team of 25-30 with a constant focus on providing the world’s best ice cream and the world’s best customer service. Traits you were born with will not be the basis for hiring decisions. But we do discriminate strongly against those who do not hustle, scrap, focus, and compete. The ideal Shopkeeper is self-motivated, team focused, and brings a positive, upbeat energy to everything they do.

We are looking for someone who:

  • Is energetic, with an infectious smile and great communication skills
  • Is organized and excels in a team environment
  • Is creative, resourceful, and a strong problem solver
  • Is calm under pressure
  • Has a knowledge and appreciation of the best ice cream on the planet
  • Prior management experience, specifically experience in the service industry, is a plus, but not required.

Apply here

SHOPKEEPER - COLUMBUS

Jeni’s Ice Cream is currently searching for Shopkeepers in Columbus. A Jeni’s Shopkeeper plays a key leadership role in our growing company, leading a team of 25-30 with a constant focus on providing the world’s best ice cream and the world’s best customer service. Traits you were born with will not be the basis for hiring decisions. But we do discriminate strongly against those who do not hustle, scrap, focus, and compete. The ideal Shopkeeper is self-motivated, team focused, and brings a positive, upbeat energy to everything they do.

We are looking for someone who:

  • Is energetic, with an infectious smile and great communication skills
  • Is organized and excels in a team environment
  • Is creative, resourceful, and a strong problem solver
  • Is calm under pressure
  • Has a knowledge and appreciation of the best ice cream on the planet

Prior management experience, specifically experience in the service industry, is a plus, but not required.

Apply here

 

SHOPKEEPER - NASHVILLE

Jeni’s Ice Cream is currently searching for Shopkeepers in the Nashville region. A Jeni’s Shopkeeper plays a key leadership role in our growing company, leading a team of 25-30 with a constant focus on providing the world’s best ice cream and the world’s best customer service. Traits you were born with will not be the basis for hiring decisions. But we do discriminate strongly against those who do not hustle, scrap, focus, and compete. The ideal Shopkeeper is self-motivated, team focused, and brings a positive, upbeat energy to everything they do.

We are looking for someone who:

  • Is energetic, with an infectious smile and great communication skills
  • Is organized and excels in a team environment
  • Is creative, resourceful, and a strong problem solver
  • Is calm under pressure
  • Has a knowledge and appreciation of the best ice cream on the planet
  • Prior management experience, specifically experience in the service industry, is a plus, but not required.

Apply here

 

Kitchen & Bakery

PREP & BAKERY TEAM MEMBERS - COLUMBUS

Jeni’s is seeking team members to start immediately in our production kitchen and bakery. The hours for first shift are Monday – Friday 6:00 a.m. – 2:30 p.m., the hours for second shift are Monday – Friday 2:00 p.m. – 10:30 p.m. The starting pay for this position is $9.50/hour. Once 90 days is completed, qualified team members will be eligible for medical benefits as low as $20 a month as well as an increase to $10.00.

Prep and Bakery Team Members will be familiar with what distinguishes Jeni’s Splendid Ice Creams from other ice creams; able to provide consistent, world-class work with every single batch; exhibit passion for teamwork, an eye for detail, a willingness to clean, stamina, and the ability to work in an exciting, fast-paced, and cold environment.

Prep and bakery employees will be expected to carry out the day to day production duties such as cooking sauce, burning sugar, stirring kettles and fluffing crisp. Team members will be expected to do work inside the freezers and coolers at the kitchen and bakery. Team members are also expected to stand for 6-8 hours at a time and lift up to 50 lbs.

All employees will be required to follow all food and personal safety guidelines outlined by our OSHA and HAACP programs. In addition, employees will be expected to fill out any logs or forms for regulatory purposes on a daily basis.

Required Qualifications:

  • Strong attendance record at previous employment
  • Talent, hustle and guts
  • Positive attitude

Desired Qualifications:

  • Food safety knowledge or previous experience in a food production facility or kitchen
  • Experience with medium to large production and kitchen equipment
  • Ability to deliver the high quality product over a period of time
  • 
Inventory management skills or previous work with an inventory management system

Mandatory overtime may be scheduled to meet production demand.

Please submit a resume to production@jenis.com for consideration.

Shipping & Fulfillment

FULFILLMENT SHIFT LEAD - COLUMBUS

Jeni’s Ice Cream is currently searching for a Shift Leader for our Local Fulfillment Team in Columbus. The shift leader will be responsible for leading a team of 5-10 fulfillment drivers through their daily activities. He or she will organize the team’s schedule to successfully deliver retail shops orders, special requests to internal and external customers, and inventory cycle counts throughout our fulfillment center. Managing a fleet of 5-10 vehicles in terms of safety and maintenance is another large aspect of the role.

We are looking for someone who:

  • Currently holds a Class B CDL License
  • Has 2-3 years of professional leadership experience.
  • Is organized and excels in a team environment
  • Is energetic with great communication skills
  • Has strong problem solving skills
  • Has a knowledge and appreciation of the best ice cream on the planet.

Apply here

MERCHANDISE PROCESSOR - COLUMBUS

Jeni’s Splendid Ice Creams is a dynamic Columbus based company that prides itself on providing the world’s best ice creams to customers across the country. To facilitate our ever-growing demand, Jeni’s is looking to hire individuals who are excellence driven, creative, coachable, dependable, have a willingness to learn, and embody our company mantra of Talent, Hustle, and Guts.

Job Description:
The merchandise processor is a part of our shipping team within the e-commerce arm of the fulfillment team, delivering the world’s best ice creams to the world’s best customers.

Responsibilities
This position is responsible for safely and effectively packaging customer orders with extreme accuracy and adherence to SOPs, while maintaining accuracy of inventory by auditing the product being shipped. A keen attention to detail is desired, as well as a self-driven, positive attitude. This position will be required to work both in the warehouse and in the freezer, including, but not limited to, the following:

  • Maintaining inventory
  • Adhering to all SOPs
  • Executing general warehouse duties
  • Assisting cross-functionality inside and out of the warehouse

The right candidate will be:

  • Able to lift 80 pounds
  • Have ERP or WMS experience
  • Able to complete all basic and ongoing training
  • Adaptable to an ever changing landscape
  • Able to learn all in-house systems
  • Detailed and results oriented
  • Tolerant of temperatures down to -20 F

Submit your resume to HR
(Resumes sent to other email addresses will not be considered)