Join our team

We are a company of people—human, fallible, imperfect, uneven. Our differences are our strengths. We bring our full selves when we walk through the door. All of it. That’s what gives us our edge. Our mission is making better ice creams and bringing people together. It’s what gets us out of bed in the morning and keeps us up late at night. We pursue that mission like professional athletes do sport: never satisfied, always pressing, moving forward, looking for ways to get better. From science and business to art and design and customer service. And we prize three things above all else: talent, hustle, and guts. Think you’ve got what it takes?

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Scoop Shops & Events

events team lead - columbus

Jeni’s Splendid Ice Creams is looking for Columbus Events Team Members to join our team and help serve our beloved customers. We prefer candidates with events experience, but we are willing to train candidates with a flexible schedule, an awesome attitude, a big love of people & Jeni’s ice creams, and the desire to learn the job & work hard.

Responsibilities:

  • Set up and tear down equipment at events
  • Drive company vehicles (including our ice cream truck!)
  • Serve customers at events, providing the world-class customer service for which Jeni’s is known

The right candidate must have:

  • Open & flexible work schedule. Hours vary; the majority occur during evenings and weekends
  • Valid driver’s license and clean driving record [This is a MUST – non-negotiable.]
  • Enthusiasm when talking about Jeni’s ice creams and a passion for good food
  • Supreme customer service skills
  • Consistently positive attitude
  • Ability to work hard and maintain a high quality of work over long periods of time
  • Ability to juggle multiple tasks and work in fast-paced environments
  • Resourcefulness and composure in the face of challenges
  • Environmental awareness and community orientation
  • Strength and stamina – team members must be able to lift and carry up to 40 lbs

Apply here

AMBASSADOR TEAM LEAD - CHAGRIN FALLS, OH

As a Team Leader, you will:
  • Serve the ice cream Time magazine calls “the best in America”
  • Oversee a shift of Ice Cream Ambassadors
  • Gain valuable real-world business, leadership, management, and entrepreneurship experience
  • Work in an environment oriented around serving each other and making people’s day
  • Have opportunities for growth within a growing company
  • Receive competitive compensation
Team Leaders will be expected to:
  • Exhibit passion for community, an eye for detail, a willingness to clean (a lot), stamina (to serve people in long lines), and the ability to work in a fast-paced environment
  • The ability to positively influence and lead a shift of ambassadors, helping them uphold the highest standards and feel supported
  • Be resourceful and calm when challenges come up
  • Have great judgment, common sense, and be skillful interpersonally
  • Be familiar with (and be able to articulate to customers) what distinguishes Jeni’s Splendid Ice Creams from other ice creams, and be able to articulate that to the 500th customer with the same care and presence as the 1st customer
  • Be available to work weekends, late nights (past 11 p.m.)
  • Provide consistent, world-class service to every single customer
  • Be reliable, on time, and ready to hustle for every shift

Apply here

AMBASSADOR TEAM LEAD - CHARLOTTE

As a Team Leader, you will:
  • Serve the ice cream Time magazine calls “the best in America”
  • Oversee a shift of Ice Cream Ambassadors
  • Gain valuable real-world business, leadership, management, and entrepreneurship experience
  • Work in an environment oriented around serving each other and making people’s day
  • Have opportunities for growth within a growing company
  • Receive competitive compensation
Team Leaders will be expected to:
  • Exhibit passion for community, an eye for detail, a willingness to clean (a lot), stamina (to serve people in long lines), and the ability to work in a fast-paced environment
  • The ability to positively influence and lead a shift of ambassadors, helping them uphold the highest standards and feel supported
  • Be resourceful and calm when challenges come up
  • Have great judgment, common sense, and be skillful interpersonally
  • Be familiar with (and be able to articulate to customers) what distinguishes Jeni’s Splendid Ice Creams from other ice creams, and be able to articulate that to the 500th customer with the same care and presence as the 1st customer
  • Be available to work weekends, late nights (past 11 p.m.)
  • Provide consistent, world-class service to every single customer
  • Be reliable, on time, and ready to hustle for every shift

Apply here

ambassador team lead - Alpharetta, GA

As a Team Leader, you will:
  • Serve the ice cream Time magazine calls “the best in America”
  • Oversee a shift of Ice Cream Ambassadors
  • Gain valuable real-world business, leadership, management, and entrepreneurship experience
  • Work in an environment oriented around serving each other and making people’s day
  • Have opportunities for growth within a growing company
  • Receive competitive compensation
Team Leaders will be expected to:
  • Exhibit passion for community, an eye for detail, a willingness to clean (a lot), stamina (to serve people in long lines), and the ability to work in a fast-paced environment
  • The ability to positively influence and lead a shift of ambassadors, helping them uphold the highest standards and feel supported
  • Be resourceful and calm when challenges come up
  • Have great judgment, common sense, and be skillful interpersonally
  • Be familiar with (and be able to articulate to customers) what distinguishes Jeni’s Splendid Ice Creams from other ice creams, and be able to articulate that to the 500th customer with the same care and presence as the 1st customer
  • Be available to work weekends, late nights (past 11 p.m.)
  • Provide consistent, world-class service to every single customer
  • Be reliable, on time, and ready to hustle for every shift

Apply here

assistant shopkeeper - calabasas

The job of the Assistant Shopkeeper is to partner with and support the Shopkeeper and Shop team by training and role modeling exceptional customer service, beautiful scooping, hustling through lines and late night deep cleaning, and treating all customers and team members with care and respect. The dynamic leadership duo of Shopkeeper and Assistant Shopkeeper runs their shop like it’s their company (while having all of Team Jeni’s there to support them.) They hire, train, schedule, and manage a team of 10-30 Ice Cream Ambassadors while learning about customer service, people management, and soulful entrepreneurship.

We’re growing, and as we grow we will need new Shopkeepers. The best way to hire an exceptional Shopkeeper is to promote an exceptional Assistant Shopkeeper. We think our Assistant Shopkeeper role is the best career development opportunity out there.

The qualified Assistant Shopkeeper candidate:

  • Has a great work ethic, a good heart, exceptional judgment, smarts, and common senseIs energetic, positive, and a skillful communicator
  • Is organized and excels in a team environment
  • Is creative, resourceful, and a strong problem solver
  • Is calm under pressure
  • Has a knowledge and appreciation of what makes our ice creams so splendid
  • Prior management experience, particularly in the service industry, is a plus but is not required.

Assistant Shopkeepers at Jeni’s are offered the following employment benefits:

  • A one-month paid sabbatical after three years of continuous service
  • Excellent medical benefits (for full-time employees)
  • 4% match on 401k contribution after 1 year of employment (for qualifying employees)
  • Competitive pay and paid time off
  • Annual paid day to volunteer for a non-profit organization that matters to you
  • 50% off ice cream

Qualified candidates can follow up their online application with a resume, cover letter and compensation requirement emailed to anna.batten@jenis.com

AMBASSADORS - multiple locations

We are always accepting applications for Ice Cream Ambassadors. As an Ambassador, you will:

• Serve the ice cream Time magazine calls “the best in America”

• Gain valuable real-world business and entrepreneurship experience

• Work in an environment oriented around serving each other and making people’s day

• Have opportunities for growth within a growing company

• Receive competitive compensation

Ice Cream Ambassadors (also known as scoop shop employees) will be expected to:

• Exhibit passion for community, an eye for detail, a willingness to clean (a lot), stamina (to serve people in long lines), and the ability to work in a fast-paced environment

• Be familiar with (and be able to articulate to customers) what distinguishes Jeni’s Splendid Ice Creams from other ice creams, and be able to articulate that to the 500th customer with the same care and presence as the 1st customer

  • Be available to work weekends, late nights (past 11 p.m.)
  • Provide consistent, world-class service to every single customer
  • Be reliable, on time, and ready to hustle for every shift

View locations and apply here

Shipping & Fulfillment

Warehouse Operations Manager

The Warehouse Operations Manager oversees and directs activities regarding the efficient receipt, storage, shipping, and inventory accuracy for Jeni’s e-commerce, wholesale direct, and scoop shop channels. The Warehouse Operations Manager contributes to the success of Jeni’s by fine-tuning every aspect of warehouse operations, including product movement and storage systems, inventory management, safety, and leadership of the Columbus-based warehouse team.

This individual is responsible for managing work through a team of supervisors.

Responsibilities and Duties:

  • Serve the team through effective employee relations, hiring, training, and communication.
  • Develop team to solve day-to-day operational issues and reach short and long-term performance goals.
  • Meet financial objectives by forecasting requirements, preparing an annual budget, scheduling expenditures, analyzing variances, and initiating corrective actions.
  • Oversee and be accountable for the results of the internally-managed Columbus warehouse as well as a third-party managed warehouse.
  • Develop and implement processes for receiving, storing and shipping product, equipment utilization, and inventory management with a continuous improvement mindset.
  • Collect, analyze, and use data to create staffing plans, budgets, and operational metrics.
  • Ensure accurate inventory at Columbus warehouse and assigned third-party warehouse.
  • Communicate and collaborate cross-functionally to assist team in solving operational issues.
  • Maintain facility per company, food grade, and federal requirements.
  • Find root causes of problems and solve them.
  • Uphold policies and procedures.

Qualifications

  • Bachelor’s degree or equivalent experience required
  • 3+ years of warehouse/distribution supervisory experience, including directing and training
  • Experience measuring inventory performance, accuracy and cycle counting
  • Excellent staff management, workload planning, objective setting and organizational skills
  • Understanding of warehousing operations with experience in a food distribution (lot code experience) and/or manufacturing environment a plus
  • Ability to engage with the workforce, lead by serving others, and maintain a positive work environment
  • PC proficiency with experience in Microsoft Office Suite (Word, PowerPoint and Excel)

Attributes
Self-Starter: You can execute tasks, but you rarely have to be asked. You take the right actions where needed.

Excellent communicator: You take the time to effectively listen to others and eloquently communicate the why when leading a team through any initiative.

Intellectually curious: You never stop asking why or seeking to understand the root cause of issues.

Grit: You’re resilient, kind, courageous, and hard-working.

Strong Leader: You recognize that your success is merely the sum total of the individual successes of your team members.

Apply here

Merchandise Processor

Jeni’s is looking for a Merchandise Processor to join our Fulfillment Team (shipping) in Columbus, OH.

The Merchandise Processor/Shipping Team Member picks and packs merchandise orders in a timely and skillful manner while meeting Jeni’s standards for safety, security, and productivity. The Merchandise Processor works within the shipping team to ensure completeness and correctness of all orders filled, and is excellence-driven, dependable, and willing to learn.

Responsibilities:

This position is responsible for accurately and efficiently picking & packing customer merchandise orders, making sure the product is packaged to safely arrive complete at its destination. Typical working hours are 8:00-4:30 (40 hrs/wk guaranteed).

Processing an order entails at least the following (and sometimes more):

  • Stenciling, tagging, or marking orders as requested

  • Assembling boxes

  • Picking merchandise for orders

  • Handling dry ice

  • Maintaining a clean and organized warehouse

The qualified candidate must have:

  • Ability to regularly lift up to 60 pounds

  • Ability to withstand walking, bending, lifting, reaching, and pulling movements daily, for extended periods of time

  • Effective & timely communication skills (to relay information about damaged goods, shipping discrepancies, etc.)

  • Ability to complete basic & ongoing training

  • Organization skills to handle multiple tasks in a quick-paced environment

  • Attention to detail and results orientation

  • Flexible working hours (weekends included, when demand deems)

  • Previous warehouse experience preferred

Apply here

Kitchen

Maintenance Technician

Team Jeni’s is looking for a Maintenance Technician to join our Production Team (Kitchen) in Columbus, OH.

This person will ensure that Kitchen equipment & building are kept in good repair and maintain compliance with regulations by performing preventive maintenance & repairs or scheduling contractors when necessary. The Maintenance Tech will also assist with receiving & shipping duties and manage building/capital improvement projects (e.g. new equipment installations, roof replacements, etc.).

Responsibilities:

  • Complete and record preventive maintenance tasks according to Preventive Maintenance schedule

  • Develop processes and procedures to minimize downtime and improve production efficiency

  • Complete periodic checklists to assess functionality & condition of equipment

  • Inspect trucks prior to shipping or receiving

  • Receive ingredients & supplies and provide Production Supervisor with paperwork

  • Record information associated with receiving & shipping product and ingredients

  • Assist with palletizing finished product for shipment to partner producers

  • Assist with production when necessary

  • Comply with food safety policies and procedures

The qualified candidate must have:

  • Training in preventive maintenance programs

  • 1+ years of experience in food manufacturing maintenance

  • Basic understanding of food processing equipment (e.g. pumps, kettles, Hobart mixer, Urschel dicer, etc.)

  • Curiosity to better understand our equipment via personal research/training opportunities

  • Self-motivation & direction

  • Organization, communication, and time management skills

  • Experience managing processes and executing manufacturing methods/procedures

  • Problem-solving and decision-making abilities

Apply here

Production Kitchen Team Member

Team Jeni’s is looking for a Production Kitchen Team Member to join our Production Team in Columbus, OH.

This person will help the team meet expected production numbers by performing food prep work in a team setting using Food Safe Procedures and Good Manufacturing Practices, under the direction of a Shift Lead and Shift Supervisor.

Responsibilities:

  • Arrive 5 min. before start of shift. Be dressed and ready to go into the kitchen by start of shift/AM shift huddle
  • Know & understand required recipes and procedures
  • Handle ingredients and equipment required for production
  • Properly fill out production documentation such as production log checklists and data sheets, plus load data into Plex workcenters
  • Report any production deviations/issues to the Shift Lead on duty
  • Work efficiently, using any downtime to assist with other tasks, and keep the kitchen moving forward in a productive fashion
  • Follow proper work flow instructions at production tables
  • The qualified candidate must have:
    Strong self-motivation
  • Ability to follow directions
  • Team-player mentality
  • Communication skills
  • Organization skills
  • Kitchen experience preferred

Apply here

Sanitation Technician

Team Jeni’s is looking for a Sanitation Technician (2nd or 3rd shift) to join our Production Team (kitchen) in Columbus, OH.

As part of the Quality and Food Safety team, the Sanitation Technician, working under the Sanitation Manager’s guidance, is responsible for cleaning & sanitizing equipment, performing environmental cleaning, and safely using cleaning/sanitizing chemicals. Sanitation Technicians play a key role in maintaining an exceptionally clean and food-safe production environment.

Responsibilities:

  • Working alone, or in conjunction with other Sanitation Technicians, disassemble, clean and reassemble processing equipment, while evaluating the progress of the work in assigned cleaning areas.
  • Interact with the Sanitation Manager to prioritize specific projects.
  • Safely handle and apply cleaning & sanitizing chemicals per Sanitation Standard Operating Procedures.
  • Maintain sanitation equipment and materials in a secure, clean and organized manner.
  • Follow all Good Manufacturing Practices and Preventive Controls guidelines.
  • Document all cleaning and sanitizing activities on appropriate checklists.
  • Execute plant processing setup for the Production team, based on direction from the Production Schedule and Sanitation Manager.
  • Assist in recycling and general waste management.

The qualified candidate must have:

  • Availability to work second or third shift during the week and various hours, as needed, on weekends.
  • High School Diploma or GED highly preferred.
  • Ability to perform basic math calculations for computing chemical concentrations.
  • Ability to read & write in English to complete documentation and understand Sanitation Standard Operating Procedures and Safety Data Sheets.
  • Capacity to lift 50 lbs.
  • Ability to stand, walk, climb, stoop, kneel, and stretch for extended periods of time.
  • Ability to work in wet or humid conditions and occasionally be exposed to outside weather conditions while performing certain job duties.
  • Additional requirements:
  • Detail-orientation, willingness to work hard, and genuine care about the quality of work provided.
  • Capacity to work independently.
  • Ability to follow verbal and written instructions.
  • Collaboration skills when working with others.
  • Reliability to meet attendance requirements.
  • Prior experience in food plant sanitation a plus.

The pay rate for this position (which includes a $1.00/hr. third-shift differential) is $11.50/hr. with eligibility to increase to $12/hr. after successful completion (meets or exceeds job performance & attendance standards) of the first 90 days.

Apply here