Shipping Schedule

At checkout, the shipping methods will show the week your shipment will delivered (we cannot guarantee a specific day, only what is shown). We will ship your order as soon as possible and your account will be updated via email with tracking information as soon as the status of your order changes.

We ship Monday through Friday and our packages are delivered Tuesday through Saturday—depending on the shipping destination, shipping method, and day and time of checkout. (We don’t deliver on Sunday or Monday.)

Shipping Costs

We offer flat-rate shipping based on the zip code of your shipping destination within the United States.

You can order as little as 4 pints and as many as you like—and you still pay the same price per delivery.

We will ship your order as soon as possible and your account will be updated via email with tracking information as soon as the status of your order changes.

Frozen goods shipped via flat-rate shipping arrive 1 to 2 days after being shipped, depending on the shipping destination. (At checkout, we’ll tell you the week your package will be delivered.)

How it Works

SERVICE AREA

We ship to all 50 United States and the District of Columbia, via UPS. Unfortunately, we cannot ship to PO boxes.

SCIENCE

We pack frozen goods in an insulated shipping box with enough dry ice to keep the contents perfectly frozen well into the evening of the delivery date. It gets colder inside that box than it does in your freezer: -109.3°F.

ORDER TRACKING

You’ll receive an email notification with tracking number when your order ships.

TRANSIT TIME

No frozen goods will be in transit more than 48 hours.

NO SIGNATURE REQUIRED

We authorize UPS to leave all packages at the shipping destination without a signature. That way, the recipient doesn’t have to be home to accept it, and frozen goods don’t melt during multiple delivery attempts, etc.

Gifting

SURPRISE GIFTS

Surprises are great—we love surprises!—but since you’re sending a perishable gift, you’ll want to make sure that the recipient is going to be home to open the package and put the contents in the freezer.

RECEIPTS, PRICING INFO, PAYMENT DETAILS, ETC.

We don’t include payment or pricing information in outgoing shipments.

CORPORATE GIFTS

We also offer Gift Concierge Service year-round for quick and easy assistance if you’re thinking about sending in bulk or want to wow some clients (or try and land some new ones). Contact one of our Gift Concierges at gifts@jenis.com or 614-488-3224.

Return Policy

All sales are final. If your ice cream doesn’t arrive perfectly frozen, we’ll reship the order at our cost. Need customer service? Contact contact@jenis.com