Customer Service

Top FAQs

Do you franchise? Can I open a Jeni's?

Sorry, we do not franchise. We own and operate all of our scoop shops. While there are plenty of great franchised businesses out there, we prefer to remain exclusively in control of the quality of our products and services.  Plus we love the day-to-day work of what we do!

Where can I buy Jeni's?

You can find our pints, ice cream sandwiches, and sauces on the shelves of many grocery stores across the country. Go to our Where to Buy page to find the closest place to buy Jeni’s near you.

How much does shipping cost?

We offer $13 flat-rate shipping to the continental US. Shipping is $50 to Alaska and Hawaii. Either way, you can order as little as 3 pints and as many as you want— and still pay the same price to ship. We also offer Priority Overnight as well, if you’re in a pinch.

You can find our shipping costs here.

What's your return policy?

All sales are final. If your ice cream doesn’t arrive perfectly frozen, we’ll reship the order at our cost. Need customer service? Contact

Do you have gift cards?

We currently have two types of gift cards:

  • Scoop Shop Gift Cards, which can be purchased online or in our scoop shops, and can only be redeemed in our scoop shops.
  • Online Gift Certificates, which can only be purchased online and can only be redeemed online.

We’re working towards having interchangeable gift cards that can be purchased and redeemed in both places, but we’re not quite there yet.

Where can I check the balance of my Online Gift Certificate?

You can check the balance of Online Gift Certificates here.

Do you have any gluten-free flavors?

Yes, many of our ice creams, frozen yogurts, sorbets, ice cream sandwiches, and toppings are gluten-free. You can find ingredient and allergen information here. 

Do you have dairy-free flavors?

Our Riesling Poached Pear and Blackcurrant Lambic sorbets are dairy-free. They’re made with the same bone char-free sugar we use to make our ice creams and frozen yogurts.

I have a copy of Jeni's cookbook. How can I get it signed?

Jeni will happily sign and personalize your copy during a scoop shop opening, special event, speaking engagement, ice cream-making demonstration, or book tour stop, etc.

What does it mean to be a Certified B Corporation?

It means our company has been endorsed by the international nonprofit B Lab to meet rigorous standards of social and environmental performance, accountability, and transparency. We achieved Certified B Corp status in 2014. Jeni’s is among more than 900 Certified B Corp’s worldwide with one unifying goal: to redefine what success in doing business means.