Do you franchise? Can I open a Jeni's?
Sorry, we do not franchise. We own and operate all of our scoop shops. While there are plenty of great franchised businesses out there, we prefer to remain exclusively in control of the quality of our products and services. Plus we love the day-to-day work of what we do!
Where can I buy Jeni's?
You can find our pints and sauces on the shelves of many grocery stores across the country. Go to our Where to Buy page to find the closest place to buy Jeni’s near you.
How much does shipping cost?
We offer flat-rate shipping in the United States based on the zip code of your shipping destination.
|SHIPPING DESTINATION||SHIPPING COST|
|AL, AR, CT, DC, DE, FL, GA, IA, IL, IN, KS, KY, LA,|
MA, MD, ME, MI, MN, MO, MS, NC, NH, NJ,
NY, OH, OK, PA, RI, SC, TN, VA, VT, WI, WV
|ND, NE, SD, TX||$13 or $19
(determined by destination zip code at checkout)
|AZ, CA, CO, ID, MT, NM, NV, OR, UT, WA, WY||$19|
You can order as little as 3 pints and as many as you like—and you still pay the same price per delivery.
Frozen goods shipped via flat-rate shipping arrive 1 to 2 days after being shipped, depending on the shipping destination. (At checkout, we’ll tell you the exact date your package will be delivered.)
If you’re in a pinch, we also offer Priority Overnight. The cost for Priority Overnight is calculated at checkout. Frozen goods shipped via Priority Overnight arrive the day after being shipped.
All sales are final. If your ice cream doesn’t arrive perfectly frozen, we’ll reship the order at our cost. Need customer service? Contact firstname.lastname@example.org
Do you have gift cards?
We currently have two types of gift cards:
- Scoop Shop Gift Cards, which can be purchased online or in our scoop shops, and can only be redeemed in our scoop shops.
- Online Gift Certificates, which can only be purchased online and can only be redeemed online.
We’re working towards having interchangeable gift cards that can be purchased and redeemed in both places, but we’re not quite there yet.
Where can I check the balance of my Online Gift Certificate?
You can check the balance of Online Gift Certificates here.
Do you have any gluten-free flavors?
Yes, many of our ice creams, frozen yogurts, sorbets and toppings are gluten-free. You can find ingredient and allergen information here.
Do you have dairy-free flavors?
Our Frosé sorbet and Dark Chocolate Truffle are dairy-free. Our sorbets are made with the same bone char-free sugar we use to make our ice creams and frozen yogurts. The Dark Chocolate Truffle has a coconut cream base and the best cocoa the world has to offer.
I have a copy of Jeni's cookbook. How can I get it signed?
Jeni will happily sign and personalize your copy during a scoop shop opening, special event, speaking engagement, ice cream-making demonstration, or book tour stop, etc.
What does it mean to be a Certified B Corporation?
It means our company has been endorsed by the international nonprofit B Lab to meet rigorous standards of social and environmental performance, accountability, and transparency. We achieved Certified B Corp status in 2014. Jeni’s is among more than 900 Certified B Corp’s worldwide with one unifying goal: to redefine what success in doing business means.