Customer Service

Top FAQs

Do you franchise? Can I open a Jeni's?

Sorry, we do not franchise. We own and operate all of our scoop shops. While there are plenty of great franchised businesses out there, we prefer to remain exclusively in control of the quality of our products and services.  Plus we love the day-to-day work of what we do!

Where can I buy Jeni's?

You can find our pints and sauces on the shelves of many grocery stores across the country. Go to our Where to Buy page to find the closest place to buy Jeni’s near you.

How much does shipping cost?

We offer flat-rate shipping in the United States based on the zip code of your shipping destination.

SHIPPING DESTINATIONSHIPPING COST
AL, AR, CT, DC, DE, FL, GA, IA, IL, IN, KS, KY, LA,
MA, MD, ME, MI, MN, MO, MS, NC, NH, NJ,
NY, OH, OK, PA, RI, SC, TN, VA, VT, WI, WV
$13
ND, NE, SD, TX$13 or $19
(determined by destination zip code at checkout)
AZ, CA, CO, ID, MT, NM, NV, OR, UT, WA, WY$19
AK, HI$50

You can order as little as 4 pints and as many as you like—and you still pay the same price per delivery.

Please allow up to five business days for order processing. We will ship your order as soon as possible and your account will be updated via email with tracking information as soon as the status of your order changes.

Frozen goods shipped via flat-rate shipping arrive 1 to 2 days after being shipped, depending on the shipping destination. (At checkout, we’ll tell you the week your package will be delivered.)

What's your return policy?

All sales are final. If your ice cream doesn’t arrive perfectly frozen, we’ll reship the order at our cost. Need customer service? Contact contact@jenis.com

Do you have gift cards?

We currently have two types of gift cards:

    • Gift Cards, which can be purchased online or in our scoop shops, and can be redeemed online or in our scoop shops.

 

  • Online Gift Certificates, which can only be purchased online, and can only be redeemed online for purchases at shop.jenis.com—not for local delivery orders at jenis.olo.com.

Where can I check the balance of my Online Gift Certificate?

You can check the balance of Online Gift Certificates here.

Do you have any gluten-free flavors?

Yes, many of our ice creams, frozen yogurts, sorbets and toppings are gluten-free. You can find ingredient and allergen information here. 

Do you have dairy-free flavors?

Yes! We have an entire line of dairy-free flavors. You can shop them here.

I have a copy of Jeni's cookbook. How can I get it signed?

Jeni will happily sign and personalize your copy during a scoop shop opening, special event, speaking engagement, ice cream-making demonstration, or book tour stop, etc.

What does it mean to be a Certified B Corporation?

It means our company has been endorsed by the international nonprofit B Lab to meet rigorous standards of social and environmental performance, accountability, and transparency. We achieved Certified B Corp status in 2014. Jeni’s is among more than 900 Certified B Corp’s worldwide with one unifying goal: to redefine what success in doing business means.