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Top FAQs

Do you franchise? Can I open a Jeni's?

Sorry, we do not franchise. We own and operate all of our scoop shops. While there are plenty of great franchised businesses out there, we prefer to remain exclusively in control of the quality of our products and services.  Plus we love the day-to-day work of what we do!

Where can I buy Jeni's?

You can find our pints, ice cream sandwiches, and sauces on the shelves of many grocery stores across the country. Go to our Where to Buy page to find the closest place to buy Jeni’s near you.

How much does shipping cost?

We offer flat-rate shipping—you can order as much as you like and pay the same price—starting at $13, based on the shipping destination. We also offer Priority Overnight, the cost of which is calculated at checkout.

You can find our flat-rate shipping costs here.

Do you have gift cards?

We currently have two types of gift cards:

  • Scoop Shop Gift Cards, which can be purchased online or in our scoop shops, and can only be redeemed in our scoop shops.
  • Online Gift Certificates, which can only be purchased online and can only be redeemed online.

We’re working towards having interchangeable gift cards that can be purchased and redeemed in both places, but we’re not quite there yet.

Where can I check the balance of my Online Gift Certificate?

You can check the balance of Online Gift Certificates here.

Do you have any gluten-free flavors?

Yes, many of our ice creams, frozen yogurts, sorbets, ice cream sandwiches, and toppings are gluten-free. You can find ingredient and allergen information here. 

Do you have any vegan flavors?

Our Cherry Lambic, Riesling Poached Pear, and Black Currant Lambic sorbets are vegan. They’re made with the same bone char-free sugar we use to make our ice creams and frozen yogurts.

I have a copy of Jeni's cookbook. How can I get it signed?

Jeni will happily sign and personalize your copy during a scoop shop opening, special event, speaking engagement, ice cream-making demonstration, or book tour stop, etc. Note: signed copies of Jeni’s first cookbook, Jeni’s Splendid Ice Creams at Home, are available for purchase here.

My ice cream arrived in a Styrofoam cooler. What can I do with it?

Whether you’re a mail-order customer or a grocery partner, you now have the opportunity to return the Styrofoam coolers we use to transport your ice cream to your home or store. A pre-printed, postage-paid return label, along with instructions on returning the cooler and box, now accompanies every order. The cost to you is entirely free.

Here’s how:

1) Remove the ice cream.

2) Leave the cooler and lid inside the box.

3) Remove or fully cover any hazardous material labels

4) Reseal the box with the inside flaps on the outside, so the new label is visible for shipping.

5) Schedule a pickup at usps.com/pickup, or drop it off at any USPS or FedEx location or Jeni’s scoop shop.

Learn more about our Ship Back Program.

What does it mean to be a Certified B Corporation?

It means our company has been endorsed by the international nonprofit B Lab to meet rigorous standards of social and environmental performance, accountability, and transparency. We achieved Certified B Corp status in 2014. Jeni’s is among more than 900 Certified B Corp’s worldwide with one unifying goal: to redefine what success in doing business means.