General Inquiries & Customer Service
Due to modified operations—to help prevent the spread of COVID-19—and high order volumes, please allow up to 48 business hours for a response.
For customer service related to online home delivery orders or other general inquires, please contact us using one of the methods below. Support is available Monday through Friday, between 9:00 a.m. and 5:00 p.m. (EST). Holiday Schedule 2020
For advance planning, please be advised our offices will be closed on the following dates:
5/25 Memorial Day
7/4 Independence Day
9/7 Labor Day
11/27 Day after Thanksgiving
12/24 Christmas Eve
12/25 Christmas Day
Orders placed online during closed hours will be processed on the next open business day.
- 401 N Front St Ste 300
Columbus, OH 43215
- Live Chat:
If you’re an existing wholesale customer looking to place an order, please contact your sales coordinator at 614-407-1400. Support is available Monday through Friday, between 9:00 a.m. and 5:00 p.m. (EST).
If you’re an existing wholesale customer looking to have us at one of your store-wide events, please complete a Retailer Event Request Form.
If you’re interested in carrying Jeni’s at your retail location, please connect with us through the email address below.
EVENTS & CATERING
No matter the event, Jeni’s is the perfect way to celebrate. Our ice creams — built from the ground up with fresh ingredients — can be shipped anywhere.
Are you looking to partner with Jeni’s for a large-scale or major event, such as a festival, fundraiser, gala, or company gathering? Please reach out to us at firstname.lastname@example.org. A Jeni’s representative will follow up with you within 1-3 days of your request.
Weddings, birthdays, anniversaries, holidays, garden parties, bachelorette outings, cocktail-hour meet-and-greets. From not-on-our-shop-menu items to party packages with our Street Treats, we have you covered. If you’re interested in having Jeni’s at your event, please reach out to us at email@example.com. We’ll be in touch within 1-3 days.
Jeni’s has a long history of supporting causes that are dear to our company and our communities. In order to create the most impact with our funding, we have committed to supporting three broad initiatives that align with our company mission: building stronger communities, creating a resilient healthy food system, and protecting Earth’s splendor and resources. To be considered for a donation, you must be a 501(c)(3) or other qualified charitable organization.