Contact Us

General Inquiries & Customer Service

For customer service related to online home delivery orders or other general inquires, please contact us using one of the methods below. Support is available Monday through Friday, between 9:00 a.m. and 5:00 p.m. (EST).

For advance planning, please be advised our offices will be closed on the following dates:
5/31 Memorial Day
7/4 Independence Day
9/6 Labor Day
11/25 Thanksgiving
11/26 Day after Thanksgiving
12/24 Christmas Eve
12/25 Christmas Day

Orders placed online during closed hours will be processed on the next open business day.

401 N Front St Ste 300
Columbus, OH 43215
Live Chat:


If you’re an existing wholesale customer looking to place an order, please contact your sales coordinator at 614-407-1400. Support is available Monday through Friday, between 9:00 a.m. and 5:00 p.m. (EST).

If you’re an existing wholesale customer looking to have us at one of your store-wide events, please complete a Retailer Event Request Form.

If you’re interested in carrying Jeni’s at your retail location, please connect with us through the email address below.


No matter the event, Jeni’s is the perfect way to celebrate. Our ice creams — built from the ground up with fresh ingredients — can be shipped anywhere.

Are you looking to partner with Jeni’s for a large-scale or major event, such as a festival, fundraiser, gala, or company gathering? Please reach out to us at A Jeni’s representative will follow up with you within 1-3 days of your request.

Weddings, birthdays, anniversaries, holidays, garden parties, bachelorette outings, cocktail-hour meet-and-greets. From not-on-our-shop-menu items to party packages with our Street Treats, we have you covered. If you’re interested in having Jeni’s at your event, please reach out to us at We’ll be in touch within 1-3 days.


Jeni’s has a long history of supporting causes that are dear to our company and our communities. In order to create the most impact with our funding, we have committed to supporting three broad initiatives that align with our company mission: building stronger communities, creating a resilient healthy food system, and protecting Earth’s splendor and resources. To be considered for a donation, you must be a 501(c)(3) or other qualified charitable organization.

Click here for the donation request form. 




Everything it takes to run an ice cream company, we do it ourselves, in-house: making ice creams, designing and installing store decor, photography, producing videos, writing, and graphic design. We don’t always have spots to fill, but we’re always on the lookout for talent, hustle, and guts. Think you have what it takes?


Home Office

401 N Front St Ste 300
Columbus, OH 43215
Jeni Britton Bauer
Founder & Chief Creative Officer
John Lowe
Chief Executive
Ryan Morgan
Director of Brand Partnerships
Media Inquiries