Local Delivery FAQs

Jeni’s local delivery is the best way to order your favorite flavors from your neighborhood shop. Here’s how it works: Place an order at jenis.com — including signature and limited-edition pints and Jeni’s merch — and select pick-up or delivery. If you opt for delivery, a third-party service will grab your items from the closest participating scoop shop and drop them at your door. Select pick-up and you can skip the line at the shop. It’s really a win-win situation.

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Can I still order directly from a third party app (Uber Eats, Postmates, DoorDash)?

Of course! Just know the menus are a little more limited. Jeni’s delivery is the only way to view and order our complete lineup of signature and limited-edition flavors, as well as merch, in scoop shops.

Can I use a Jeni’s gift card?

Yes!

I have an issue with my order.

So sorry to hear that. Please contact the shop you ordered from and we’ll be happy to help.

Where can I find nutritional information?

All nutritional and ingredient information can be found here.

How much is delivery?

Delivery costs can fluctuate based on several factors, such as your distance from the shop and availability of delivery drivers. That said, if you order 4 or more pints, delivery is always free.

What if there are no Jeni scoop shops near me?

We ship ice cream to all 50 states with guaranteed frozen delivery. You can place an order through Jenis.com.

What is the difference between Jeni’s Local Delivery and ordering from Jenis.com?

Jeni’s local deliveries are fulfilled by your neighborhood scoop shop via third-party drivers and arrive the same day. Jenis.com orders are sent through the mail via FedEx, and will arrive within two days, no matter where you are in the U.S.