Local Delivery FAQs

If you live near a scoop shop (within 5 miles) and want to have pints delivered, place an order at jenis.com/localdelivery or via our local delivery app, and a third-party service will deliver them to your door—typically within 30-45 minutes. Pro tip: Order four or more pints and delivery is free.

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WHAT'S THE DIFFERENCE BETWEEN A LOCAL DELIVERY ORDER AND AN ONLINE ORDER FROM JENIS.COM?

Local delivery orders are fulfilled from your neighborhood scoop shop and typically arrive within 30-45 minutes. You need to live within 5 miles of a Jeni’s scoop shop to be eligible for this option.

Online orders through jenis.com are shipped via FedEx to all 50 states and arrive within 48 hours of being shipped. There’s a 4-pint minimum per order, and shipping costs $13 to $19, depending on the shipping destination.

IS PICKUP AN OPTION?

Yes—just select “pickup” at jenis.com/localdelivery and your order will be ready for you when you arrive.

I have an issue with my order, who should I contact?

Damn. So sorry to hear that. Please contact the shop your delivery was coming from and we’ll take care of you.

Can I use a Jeni’s gift card?

Physical Jeni’s Gift Cards—which can be purchased online and in our scoop shops—can be used for local delivery.

Online Gift Certificates cannot be used for local delivery, sorry! (They are for nationwide shipping only.)

How much is delivery?

Delivery fees can fluctuate based on several factors, including your distance from the shop and availability of delivery drivers. That said, if you order 4 or more pints, delivery is always free!

Can I still order directly from a third party app (UberEats, Postmates, DoorDash)?

Of course! Just know the menus are more limited. Jeni’s local delivery is the only way to order our complete lineup of signature and limited-edition flavors, as well as merch, from our scoop shops.

What if there are no Jeni scoop shops near me?

That’s a total bummer. But we still got you! We ship ice cream to all 50 states via FedEx—with guaranteed frozen delivery. There’s a 4-pint minimum per order, and shipping costs $13 to $19, depending on the shipping destination. Orders arrive within 48 hours of being shipped. You can place an order through jenis.com.

Where can I find nutritional information?

All nutritional and ingredient information can be found here.