Contact Us

General Inquiries

For customer service related to online home delivery orders or other general inquires, please contact us using one of the methods below. Support is available Monday through Friday, between 9:00 a.m. and 5:00 p.m. (EST).

Please be advised our offices will be closed on the following dates:

Monday, 5/27/24 - Memorial Day 
Wednesday, 6/19/24 - Juneteenth 
Thursday, 7/4/24 - Independence Day 
Monday, 9/2/24 - Labor Day 
Thursday, 11/28/24 - Thanksgiving 
Friday, 11/29/24 - Day after Thanksgiving
Tuesday, 12/24/24 - Christmas Eve
Wednesday, 12/25/24 - Christmas Day

Wednesday, 1/1/25 - New Year's Day

Orders placed online during closed hours will be processed on the next open business day.

Address
401 N Front St Ste 300
Columbus, OH 43215

Phone
614.488.3224

Email
contact@jenis.com

Wholesale

If you’re an existing wholesale customer looking to place an order, please contact your sales coordinator. Support is available Monday through Friday, between 9:00 a.m. and 5:00 p.m. (EST).

If you’re interested in carrying Jeni’s at your retail location, please read more and fill out the form on our wholesale page or down below.

Sorry, Jeni’s does not franchise. We choose to own and operate all of our scoop shops.

Events & Catering

No matter the event, Jeni’s is the perfect way to celebrate. Our ice creams — built from the ground up with fresh ingredients — can be shipped anywhere.

EVENTS
Are you looking to partner with Jeni’s for a large-scale or major event, such as a festival, fundraiser, gala, or company gathering? Please reach out to us at events@jenis.com. A Jeni’s representative will follow up with you within 1-3 days of your request.

CATERING
Weddings, birthdays, anniversaries, holidays, garden parties, bachelorette outings, cocktail-hour meet-and-greets. From not-on-our-shop-menu items to party packages with our Street Treats, we have you covered. If you’re interested in having Jeni’s at your event, please reach out to us at catering@jenis.com. We’ll be in touch within 1-3 days.

Donations

We have committed to supporting initiatives that align with our company mission and focus including: building stronger communities by supporting diversity, equity and inclusion programs, supporting children’s education, and protecting our Earth’s splendor and resources. If your request is in alignment with this mission, please submit an application for consideration.

To be considered for a donation, you must be a registered 501(c)(3) in good standing.

Click here to fill out an application for donation.

Employment

Everything it takes to run an ice cream company, we do it ourselves, in-house: making ice creams, designing and installing store decor, photography, producing videos, writing, and graphic design. We don’t always have spots to fill, but we’re always on the lookout for talent, hustle, and guts. Think you have what it takes?

View our current openings

Fundraising

Host an ice cream social at your neighborhood Jeni’s, and we’ll donate 25% of all sales back to you.

Invite everyone you know — we’ll handle the rest. As in: providing your community with the best ice cream and warmest service on the planet. Plus a handy marketing guide to help ensure your fundraiser is a splendid success.

Ice cream socials can be scheduled Monday through Thursday before 7 p.m., for a maximum of three hours.

Apply now