June 24, 2024: Columbus, Ohio -- Totally Cool, a Jeni's Splendid Ice Creams supplier that produced Jeni's Frozen Dessert Sandwiches, has found Listeria monocytogenes in their production facility and has initiated a recall of all products made in that location. Listeria was not found in Jeni's Frozen Dessert Sandwiches, nor the equipment used to produce the products; however, out of an abundance of caution, Jeni’s is voluntarily recalling all Sandwiches as requested by Totally Cool. No other Jeni’s products are produced in this facility. All other Jeni’s products, including pints, scoops (Jeni’s scoop shops) and single-serve street treats, are not impacted. Jeni's adheres to strict quality assurance protocols, undergoing thorough testing that exceeds FDA requirements, testing every single batch to ensure our quality standards are met. At Jeni’s, the safety of our customers and our team members remains our top priority.

Listeria monocytogenes is an organism which can cause serious and sometimes fatal infections in young children, frail or elderly people, and others with weakened immune systems. Although healthy individuals may suffer only short-term symptoms such as high fever, severe headache, stiffness, nausea, abdominal pain and diarrhea, Listeria infection can cause miscarriages and stillbirths among pregnant women.  

There have been no reports of illness related to this recall to date, and all distributors and retailers that received the Sandwiches are being properly notified.

Jeni’s Splendid Ice Creams Frozen Dessert Sandwiches were distributed nationwide at grocery stores.

The recalled products can be identified with the batch codes listed below which can be found on the top of the sandwich box: Again, no other Jeni’s products are impacted.

Customers who have any unopened or unfinished boxes of Frozen Dessert Sandwiches that were purchased within the last 12 months should return the product to the place of purchase to receive a refund or should dispose of the product. 

Jeni’s Splendid Ice Creams can be contacted at 614-488-3224 from 9am to 5pm (ET) Monday through Friday, as well as by email at contact@jenis.com.