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Strawberry Pretzel Pie Release Info
At noon (ET) on 4/15 the remaining inventory from our first run—about 5,000 pints—will be sold on a first-come, first-served basis, and ship in the coming weeks.
After that, at 3 p.m. (ET) on 4/15, we will offer a pre-order on a second run of 15,000 Strawberry Pretzel Pie pints, available with a ship date in August.
Strawberry Pretzel Pie is now sold out in our shops nationwide.
If you have questions, please see the FAQs below.
How many pints are being sold during the noon release?
We will be selling the remaining inventory from our first run, about 5,000 pints at noon (ET) on Thursday, April 15. They will be sold on a first-come, first-served basis and be ready to ship in the coming weeks.
How will pre-order work?
Pre-order for a second run of 15K pints of Strawberry Pretzel Pie will go on sale at 3 p.m. (ET) Thursday, April 15. All orders are expected to ship by August, once a second run of the ice cream is finished.
Will pre-order pints sell out?
Yes! We’ll have 15K pints available for pre-order. We’ll be making as much as we possibly can. We can’t guarantee availability (or reserve pints), so please plan accordingly.
Why is there a pre-order option?
Last week, many of you took off work or moved your schedule around to try and get a pint online—and then our website crashed during the launch. We feel bad about that, and to make up for it as best we can, we’re making more.
Why is making more taking so long?
Strawberry Pretzel Pie includes ingredients that are custom-made, hard to find, and time-consuming to make. For the first run of Strawberry Pretzel Pie, we made as much as we could at the time. For the second run, we’ll be spending the coming months making gluten-free pretzel streusel from scratch and sourcing high-quality strawberries so that the next batch will be every bit as delicious as the first.
I pre-ordered Strawberry Pretzel Pie. Can I alter my delivery date?
All pre-orders will receive email notification two weeks prior to their order shipping date (likely sometime in August). If the shipping date does not work for you—say you’re traveling or moving—you can postpone the shipment to a later date by contacting us at 614-488-3224 or email@example.com. We’ll work together to find a date that works for you!
Is Strawberry Pretzel Pie still available in Jeni’s scoop shops? Will there be more available in shops?
Strawberry Pretzel Pie scoops and pints are sold out in shops nationwide. At this time, we have no plans to release more in shops. If you want to get a pint, your best bet will be to order online on Thursday, April 15.
I had Strawberry Pretzel Pie in my cart during the initial release. Can I check out with the same items during the pre-order? Or do I have to reload my cart?
Our carts will clear before noon on Thursday so you will need to reload your car before checking out on April 15th.
If I received a confirmation email my order with Strawberry Pretzel Pie was placed, is this correct?
Yes! But if you have any concerns, you can reach out to our customer advocate team at firstname.lastname@example.org. Be sure to have the order number in your confirmation email handy.
How many pints of Strawberry Pretzel Pie can I order?
In order to make sure as many people can enjoy our Dolly Parton flavor, there is a 2-pint limit of Strawberry Pretzel Pie per order.
Does the 4-pint minimum per shipping order still apply?
Yes, the 4-pint minimum per order applies to all orders placed at jenis.com.
Can I cancel my order?
Unfortunately, no. All sales of Strawberry Pretzel Pie pints are final.
When do the rest of the pre-order pints ship?
All pints included with the pre-order will ship at the same time in August.